On Thu, Jul 11, 2013 at 10:53 AM, Thomas Colson <[email protected]> wrote: > Just a thought, Bugzilla would be PERFECT for a ticket-tracking solution,
Bugzilla is heavily optimized as a bug tracking system, and to put it as mildly as I can, it does a very poor job as a ticket tracking system. In a previous job, I was asked to replace our ticket tracking system with Bugzilla in order to integrate the system administration tasks (which I was doing) with the developer tasks, and I can't overemphasize what a mess it became. Bugzilla makes sense for the project it was created for- for tracking large, multi-plafform, multi-concurent, multi-component projects. But the problem was that the model did not fit the kind of work I was doing. Not only did that create problems for users entering in "bugs", but it made problems for me filtering through user requests. Furthermore, the lifecycle of a bug report is quite different than the lifecycle of a sys-admin type request. That meant that "bugs" went into odd states, and either stayed there, or worse, ticket would re-open, either by the user, or related to another activity. But trying to apply it to a small project is a mess, and trying to apply it to something it's not designed for turns into a huge nightmare. - Serge _______________________________________________ Imports-us mailing list [email protected] http://lists.openstreetmap.org/listinfo/imports-us
