I had documented my experiences and yes I certainly understand the
differences between an operating system and a browser :-)
My two books on Internet "Internet for Doctors" and "Exploring the Internet
Odyssey 2001" published in 2000 were bestsellers selling over 20,000 copies
each and I am a committed Apple Mac user since the SE days of mid 1980s.
Theories aside, I believe this forum is a sharing platform for practical and
real-life issues faced by Mac users.
I am also aware of the Banking Secure Gateways and have been advising
Citibank as well as ICICI in the past, though State Bank of India and Bank
of India have only recently been in my "fishing net".
Since you have taken your valuable time to offer gyaan... I am choosing to
share yet another mail sent 10 months back to Bank of India wherein I
received a personal call from their Internet Banking Head "agreeing" with me
and promising to set things right "soon"
Even today several sites are not savvy with popular Mac browsers and I think
we all need to take cognizance of that and be assertive and affirmative in
helping evolve our internet experiences in terms of usage on the Mac OS
rather than get limited by only the Windows...
Here's the text of the Bank of India note...
_____________________________________________________________________________
From: General Operations Department (HO)
Sent: Saturday, October 24, 2009 9:21 AM
To: Headoffice CSD; Centralized Operations Department; Starconnect
Subject: FW: RELATIONSHIPS BEYOND BANKING?....SOMETHING TO PONDER UPON
Head Office
BANK OF INDIA
STAR HOUSE
C - 5, "G" Block,
Bandra Kurla Complex,
Bandra (East),
Mumbai 400 051.
Ph: . 022-66684444
Email: headoffice....@bankofindia.co.in
I HAVE A LOT OF NEGATIVE FEEDBACK TO GIVE YOU BUT I DO TRUST THAT IN LINE
WITH YOUR "RELATIONSHIPS BEYOND BANKING" YOU WOULD PAY HEED TO THIS
CUSTOMER'S FEEDBACK.
I WOULD LIKE YOU TO REALLY UNDERSTAND THE FOCUS OF MY COMMUNICATION AND NOT
SIMPLY IGNORE IT AS THE RAMBLINGS OF AN IRATE CUSTOMER. I CAN CLAIM
IMPECCABLE CREDENTIALS IN COMMUNICATING THE BELOWMENTIONED EXPERIENCES SINCE
I KNOW THE INTERNET THOUROUGHLY HAVING WRITTEN AND SUCCESSFULLY SOLD OVER
20,000 COPIES OF MY BEST-SELLER INTERNET BOOKS WAY BACK IN 2000..
SUBSEQUENTLY HAVING PLAYED THE ROLE OF "MYSTERY SHOPPER" DURING WEBSITE
DEVELOPMENT OF 3 NATIONAL AND INTERNATIONAL BANKS AND ONLINE-SHARE TRADING
ORGANIZATIONS.
I AM INVESTING MY TIME AND ENERGIES IN THIS COMMUNICATION ONLY IN THE LARGER
INTERESTS OF THE INDIAN ONLINE BANKING USER AND TRUST YOU WOULD DO SOMETHING
ABOUT IT.
THIS REFERS TO YOUR CORPORATE ACCOUNT
- For a long time I tried your customer care number 40919191 and was
unable to get through the menu roster choices... I spent several hours put
together over a number of days.
- Finally as a last resort I tried the landline and your menus worked!
- This means that through the mobile none of your options work and hence
the customer is limited and unaware why he is not able to get through,
unless that itself is the specific intention of the customer care number to
get as few calls as possible :-(
- You have restricted the use of your star Connect services only to
Windows and that too only to Internet Explorer. This is extremely unfair
since I am a Mac user and have tried your wesite through several other
popular browsers like Firefox, Mozilla, Opera, Safari, Flock, Chrome and
none of them are compatible. This is surprising since I have been an active
online banking user since the past 6 years and experienced the interfaces of
Citibank, icicibank, hdfcbank and not faced any of these problems anywhere
:-(
- I was forced to open an account with your bank only to be able to pay
Service Tax and VAT. The moment I initiated Internet Banking I had to wait
for almost 10 days with three separate mailers from you and then again
register online and then print out a communication, sign it and PHYSICALLY
send it to your branch and again wait for 3 more days before being empowered
to access my online account :-(
- Having gone through this onerous exercise, I finally decided today to
initiate the payment of my Service Tax through your interface so having
filled in the necessary details at nsdl I was finally directed to your
online link but surprise surprise... I was once again unable to do so
because I was prompted to first empower the bank to pay the taxes on my
behalf and for that was asked to follow the following instructions:
- Approval for the tax payment can done by logging on Internet Banking
and clicking on ' Pay Tax ' and then ' Payment Approvals ' under Indirect
Tax Payment.
- Unfortunately no such "Payments Approval" appears in the menu. Only the
following appears -
- Indirect Tax Payment
- View Payments Made
- Regenerate Challan
- So back against the wall
- And again back to the Customer Care Number, where your call centre
executive smugly asks me to take scren shots of whatever problems I am
facing and email them to boi.ecorpor...@bankofindia.co.in. I requested
him that why should I as an aggrieved customer be doing all this homework
when a simpler solution is for a Relationship executive to simply listen to
me.. note down the issues and then revert within a day or two. I was told
that this was the decision and policy of the bank and nothing more can be
expected. FULL STOP!!!
So here I am... a desperate non-voluntary user of your internet banking
having to spend my time on the keyboard pouring my heart out with little
expectation of anything really happening.. perhaps just a vent for me to air
my frustrations
_____________________________________________________________________________
>
> - Internet Banking and Discrimination against Macintosh Users
> :-(<#12a0a0aa7219729b_group_thread_0>[1 Update]
>
> Topic: Internet Banking and Discrimination against Macintosh Users
> :-(<http://groups.google.com/group/imug-users/t/2b17bcaa743e0d36>
>
> Nitesh Bhatia <niteshbhatia...@gmail.com> Jul 25 04:15AM -0700
> ^<#12a0a0aa7219729b_digest_top>
>
> Website meant for windows :D that's funny !
>
> You need to understand difference between a web browser (like IE,
> Safari) and Operating System (Windows, Mac). A browser is a gateway to
> internet hosted on any operating system. It doesn't matters whether
> its Windows or Mac or iOS or Android !! Functionality of a website is
> limited to scope of browser only. You can expect dissimilarities
> between IE and Safari Versions of site. If you are not able to login
> to sbi site or any other site check your internet connection
> settings.
>
> If you are using any company/private proxy then check settings of your
> "HTTPS" connection. Usually banking site operates over Secure Gateway
> (HTTPS).
>
> --nitesh
>
> On Jul 23, 2:25 pm, Swapna Eleswarapu <swapna.eleswar...@gmail.com>
> wrote:
>
>
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