Nice customer relations :-)

$700 a game to watch that rubbish - I wonder if this is where the gimps
think that United are currently undercharging ?

I had a look around the Seahawk stadium in Seattle a couple of years ago
before the United v Celtic game and whilst these club seats are nice and
all that - $700 a game would be a mighty rip-off.

I know our exec-fans get a ribbing (sometimes honestly earned) but I
don't think that they are going to be able to be squeezed to $700 a
match for 10 years to make the difference for Avram and Joel to line
their filthy pockets.

Cheers
Rich

-----Original Message-----
From: Tanya&Mark [mailto:Mark&[EMAIL PROTECTED] 
Sent: 14 February 2005 10:37
To: IMUSA; SU No; SU NI; SU IE; SU Com; SU; RedDevils
Subject: [imusa] The Bucs tell a fan they might take him to court if he
doesn't renew his club season tickets.


Cancel on us, huh? We'll see
The Bucs tell a fan they might take him to court if he doesn't renew his
club season tickets.
By Rick Stroud, ST Petersburg Times Tampa
February 13, 2005

Mark Olson has enjoyed his two club seats on the 42-yard line at Raymond
James Stadium. But at a combined $700 per Bucs game, he
thought it best to give them up and try to purchase general seating,
even if it meant forfeiting the remainder of his $4,860
deposit.
Olson said his decision was not influenced by the team's 12-20 record
since winning Super Bowl XXXVII.
But when the Dunedin businessman called the ticket office last week, he
was stunned to hear the team might take him to court if he
failed to renew the club seats he has owned for two years.
"Without prompting, they told me, "There's been so many people who've
expressed that they might not renew their seats, we've been
instructed to advise you that you may be sued by the team," he said.
"At that point, I almost dropped the phone. I said, "Can you repeat that
again?' "
Like many club seat owners, Olson, 56, didn't read the fine print in his
10-year contract. Failure to pay any deposit or ticket
charge under the agreement means the licensee is in default and the Bucs
may declare the entire unpaid balance of the agreement
immediately due, including money for future seasons.
The contract also states the Bucs will "exercise any other remedies
available under the law."
Bucs public relations director Jeff Kamis said the team has not pursued
legal action against a ticket-holder for defaulting on a
club seat contract since RJS opened in 1998.
"First and foremost, we have never threatened any of our fans," he said.
"Like any business, we have to enforce contracts. When
someone calls wanting to cancel (club seats), we remind them of their
rights and responsibilities under the agreement. And, of
course, we would tell them that we would exercise any remedies
available."
Though the language in the contract supports the team's right to sue, it
might have trouble winning a judgment then reselling the
seats, said Brad Bole, attorney with the law firm of Rahdert, Steele,
Bryan, Bole & Reynolds, which represents the St. Petersburg
Times.
"If the seats can be re-leased, this would be the best option for the
Bucs: They would get the deposit and the full rental for the
seats going forward," Bole said in an e-mail. "If there really isn't a
waiting list and they can't re-lease the seats, they might
take the deposit and sue for the balance, but I think they would have to
offset the deposit and whatever they get from re-leasing
the seats.
"If they do not re-lease the seats in order to protect their right to
sue for the balance of the lease, it would look bad on TV to
have a bunch of empty seats; it could lead to blackouts ... and, of
course, suing season-ticket holders would be very bad public
relations."
In fact, two years ago Olson was on a waiting list when the Bucs
contacted him about purchasing club seats. He said the team gave
him 30 minutes to examine the 10-year agreement and sign it.
"I haven't had my club seats since the stadium opened, so somebody owned
them before I did and must have given them up," Olson said.
"They resold them to me."
There are 12,000 club seats and Kamis estimated 1 percent or fewer of
those owners have inquired about not renewing for 2005.
"I wouldn't say we've been getting a lot of calls," Kamis said.
Olson expected to forfeit his deposit, but the team's threat to sue for
the balance has him baffled.
"They've got a billboard that claims they have a waiting list of
108,000," Olson said. "If that's real, people canceling their seats
would be a gold mine for them.
"I would think suing your fans would be a (public relations) nightmare.
But they made reference to the fact that "other clubs have
done it and been successful.' "
Most NFL teams with modern stadiums execute contracts for club seats and
sky suites, a major source of revenue that often separates
the league's haves from the have nots.
While club seat owners at RJS have avoided litigation, the Bucs have
sued ticket-holders.
They filed $1-million defamation suits against three who complained
publicly about the team and their seats after the move from
Houlihan's Stadium to the smaller RJS.
In 2000, a settlement was reached in the class-action suit in which the
Bucs agreed to make 120 seats available to season-ticket
holders unhappy with their placement in the new stadium. The team also
dropped its defamation suit.




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