> > > > ** > > > > 3 Steps to Prepare for a Difficult > Conversation<http://blogs.harvardbusiness.org/hmu/2009/05/how-to-disarm-combative-conver.php?cm_mmc=npv-_-MANAGEMENT_TIP-_-JUL_2009-_-MTOD0717> > > > > Difficult conversations are an inevitable part of any manager's job. Here > are three steps to keep those tough conversations productive, not combative: > > > 1. *Decide on a realistic outcome.* Remember, you and your counterpart > may want different things. Think about your desired outcome rather than > accomplishing everything on your personal agenda. > 2. *Focus on the future.* What is your ultimate goal? Describe it and > the benefits of your vision. If this is a review conversation, explain how > you'd like to work with your employee going forward. > 3. *Identify what's in the way.* With the future as your backdrop, > articulate what is interfering with reaching the goal. This helps to keep > the conversation away from personal barbs and focused on making positive > changes. > > > >
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