From: Rima Mayasary [mailto:[email protected]] Sent: 18 Februari 2009 10:05 To: [email protected] Subject: Vacancy Outlet Manager (All Day Dining) at Mandarin Oriental, Jakarta Outlet Manager (All Day Dining)
Duties and Responsibilities * Report directly to Director of Food & Beverage. * Provide leadership and support for all All Day Dining Restaurant colleagues. * Train, evaluate and schedule all All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines. * Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant. * To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time * Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team. * Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities. * Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. * To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. * To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures. * To ensure that Mandarin Oriental, Jakarta' s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. * To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. * To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE). * Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group's and international luxury hotel standards. * Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details. * To liase with the Training Manager on departmental learning and development needs. * To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel. Requirements * Bachelor degree holder in hospitality management. * Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level. * Proven experience in the luxury hospitality or service industry. * Sound experience in Breakfast, Lunch and Dinner Restaurant operations with in-depth knowledge of sequence of service. * Excellent leadership, strategic planning, proactive communication, interpersonal and problem solving skills. * Possess a friendly, energized and outgoing personality. * Excellent administration and planning skills. * Proactive, customer-oriented, flexible and creative. * Willing to work a flexible schedule and holidays. * Conversant with Microsoft Office applications, and knowledge of Infogenesis system is an advantage. * High level of fluency in professional written and spoken Indonesian and English. * Be a self-motivator and motivator of others. * Work in a safe, prudent and organized manner. * Have an in-depth knowledge of international food and preparation. * Have an in-depth knowledge of wine and beverages. * Be able to relate to all levels of guests and management. * Have the ability to handle multiple tasks at one time. * Be able to consistently delight and satisfy our guest. * Have the ability to handle guest requests in a detailed manner. * Must have excellent attention to details, and extensive service knowledge. Please send comprehensive resume with subject title of position applied for, recent photograph and salary expected to the following email: [email protected] Due to high volume of applicants received, incomplete documents will not be processed. Only short listed candidates will be contacted. [Non-text portions of this message have been removed]
