Re: cyrus netscape problem

[pstreibig]

Hi,
This generally is an issue with being over or close to over quota (or a large mail attachment being deleted). �From my experiences this happens with every version of �Netscape Communicator and Mozilla. �The problem arises because Netscape/Mozilla actually copies the message to the Trash folder then removes it from the original folder. �The client actually makes a temporary duplicate of the message, thus doubling the amount of space the message takes in the mailbox.� This seems to be a saftey feature, to ensure a message is not lost while being transferred.
All of these clients have an option in the Mail Server Preferences to delete the message immediately, which can temporarily be turned on and off to get rid of these messages.
HTH,
peter s

Ines Martinez Moreno wrote:

Hi!

I had the same problem one month ago, and it was with my boss mailbox! I
looked for a solution everywhere, I tried all and the only solution I found
was to delete the Trash folder and recreate again in netscape, and then all
was working as before.
Try this, you will see all will work as before!

Ines

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Andy Saxena
Sent: jeudi 17 octobre 2002 05:27
To: [EMAIL PROTECTED]
Subject: Re: cyrus netscape problem


On Fri, Sep 20, 2002 at 03:21:35PM +0200, Ines Martinez Moreno wrote:
  

hi!

I have cyrus-imapd-2.1.5-3 running on rh7.3. All was ok, until yesterday,
when an user complains because he couldn't delete anymore their messages.
    

He
  

uses netscape 4.72 as mail client, when he deletes an email, on his
    

netscape
  

preferences the email goes to the Trash folder which is a folder on the
server. It happens the follow:
- He tries to delete the email
- on the botton of netscape we see: Moving message to INBOX.Trash
- and then netscape stays there..
- sometimes the message seems to be moved, but when you go to the Trash it
is not there, and when you return to the inbox, the messages is always
there.
On the server the Trash directory has the following rights:
drwx------    2 cyrus    mail        16384 Sep 19 01:35 Trash

Has anyone a solution to this?? I have tried to find a solution on
    

internet,
  

but I haven't found anything.
The user wants to keep his netscape configuration.


    

I had a similar problem in Mozilla. The solution was to explicitly
specify the Trash folder in the options. I don't know if Netscape has
this or not.

-Andy