RE: [info-tech] HP drivers...

[Jason Kehoe]

Kurt,             I sent you a sound driver for the HP Pavilion 513c to your Schaller-Crestland email account. Hope it works for you. Let me know if it worked or if you need further help.   Jason Kehoe Network Engineer Prairie Lakes AEA 8 (515) 574-5477 (800) 669-2325 x5477 [EMAIL PROTECTED]       From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 09, 2004 10:22 AM To: [EMAIL PROTECTED] Subject: [info-tech] HP drivers...   I’ve recently had to do a rebuild on an HP pavilion 513c. For various reasons I did not do a restore from the restore partition, but instead rebuilt from a clean harddrive.   This is not normally a problem with most computers as all of the drivers are usually available from the website, however, this is not the case with the 513c.   HP has seen fit to deny access through any reasonable means to the audio drivers for the 513c, why this is is a mystery, but after calling several times (being hung up on once and sent to dead lines twice, then threatening to sue) they finally put me in touch with a person who claimed to be a technician.   For some reason, this tech was firmly convinced that telling me that the chipset was AC’97 compatible was all the answer I needed or deserved.   After much arguing, she insisted that the Board was an intel board and the drivers were available from intel’s website. The board is a Trigem, and Trigem refers you back to HP’s spiral of death. The chipset is an Intel chipset however, and they refer you to the board manufacturer’s website, which naturally leads you back to HP’s spiral of death.   So, I guess I’m going to buy a sound card and plug it in to a PCI slot and be done with the mess.   The Moral of this story is rather simple.   HP Sucks!