[info-tech] Fw: Info-Tech Advisor - March 1st, 2005

[Scott Fosseen]

_____________________________________________________________________ Scott Fosseen - Systems Engineer -Prairie Lakes AEA http://fosseen.us/scott _____________________________________________________________________ Tech Support: "What does the screen say now?" Person: "It says, 'Hit ENTER when ready.'" Tech Support: "Well?" Person: "How do I know when it's ready?" _____________________________________________________________________ ----- Original Message ----- From: Info-Tech Research Group To: Scott Fosseen Sent: Tuesday, March 01, 2005 3:32 PM Subject: Info-Tech Advisor - March 1st, 2005 Info-Tech Advisor - March 1st, 2005 Latest White Paper Developing a Customer Service Attitude in IT Are you “feeling the heatâ€? from business executives about poor IT service? Are complaints about your IT department increasing? To boost user satisfaction and your overall value to the organization, read our guide to help you develop a customer-service culture in IT.   Insight, Analysis and Advice Help Desk Staffing: No Tech Required FACTA: Another Compliance Headache Low-Cost VoIP from Skype First Steps in Server Consolidation Early-Warning System Gets the Worm Mitigating Call Center Spikes New Standard Makes Web Services Play Nice Self-Service Password Reset Saves Money Open Up to OpenSolaris Tools and Templates Rootkit Revealer Detects Network Threats Free Firewall Configuration Tool Datamation's Product of the Year Awards Create a Data Recovery Strategy Market Watch A Guide to Enterprise Anti-Spyware Client Case Study: Jon Duhon Jon Duhon is the Computer Services Department Manager for Jeff Davis Bank and Trust Company. Learn how Jon's company successfully applied an automated solution to reduce check processing errors. Topic of the Week What are you doing to Help Your Help Desk Staff? Most Help Desks are run like call centers: dead-end jobs with no career path and no incentives to do better. Disenchanted staff can cost a company big-time. Some low-tech processes to shore up the Help Desk can turn this formerly-neglected resource into a key driver of IT excellence. Talk to other IT managers to figure out how. New ITA Features IT Job Description Bank AV Technician Server Administrator Geographic Information Systems (GIS) Manager Template and Policy Center Dining Etiquette Tips for IT Professionals Finding Your Help Desk Ratio Anti-Harassment Policy Statements Beyond ITA Sources | ITA Testimonials | Privacy Policy | Terms Of Use | Contact Us | Corporate Site | McLean Report © Info~Tech Research Group. All rights reserved. --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us]