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----- Original Message -----
From: Bud
Carruthers
Sent: Monday, October 17, 2005 11:44 AM
Subject: [iec-coop] Canon ZR Camcorder CCD Image Sensor
Malfuntion I purchased one for my son and sent it in for repair. It wasn't covered under warranty but they fixed it for free. Canon has started a free repair program to address the issue. Contact them directly if you have a Canon ZR Camcorder with similar problems. See below: Thank you for contacting Canon product support. We value you as a Canon customer and appreciate the opportunity to assist you. We are sorry to hear that your ZR90 does not display an image. It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camcorder may cause the following malfunction: When the product is used in recording or playback mode the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments. Based on the information you have provided, it seems that you may have encountered this issue. To determine if the CCD (image sensor) is working properly, please follow these steps: 1. Place a cassette tape with a known good recording on it into the camcorder. 2. Power the camcorder on into the Playback mode. 3. Press play and observe the LCD. a. If the video plays back properly, please proceed to step four. b. If the video does not play back properly, please ensure that the tape contains known good video. c. If the tape contains known good video, please clean the camcorder's heads with a dry head cleaning tape. Once the head cleaning is performed, play back the tape. If the playback is normal, proceed to step 4. If the playback is distorted, the camcorder requires service. 4. Set the camcorder to camera mode. 5. Remove the lens cap. 6. Point the camera at a well-lit scene and observe the LCD and/or viewfinder. If the scene the camcorder is pointed at appears on the LCD and/or viewfinder, the CCD is operating properly. If the LCD and/or viewfinder remain black, the camcorder requires service. Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair. A pre-paid shipping label is being sent to you at the address you have provided. Upon receipt of this label, please follow the included instructions to submit your camcorder to our Factory Service Center for repair. Once again, your satisfaction with our products is extremely important to us. We are sorry for any inconvenience this issue has caused you. Please be assured we are doing everything possible to ensure your satisfaction. We hope this information is helpful to you. Please feel free to contact us again if you have any other questions or concerns regarding your ZR90. Thank you for choosing Canon. Sincerely, Jenny Technical Support Representative Special Note: Certain issues are very difficult to resolve via email. If your question remains unanswered after you have received this email, you may call our special toll-free number for email customers with unresolved issues and speak to a technician by dialing 1-866-261-9362, Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. - 8:00 p.m. ET (excluding holidays). Bud Carruthers, IEC Coordinator x1157 3601 West Avenue Road, Box 1065 Burlington, Ia 52601 319-753-6561 319-752-7525 Fax to my office |
