| Hi, folks! | | AEA 267 and Apple Computer are pleased to announce 2 classes designed to | create a high level of competency for those who provide technical | support for Macintosh computers. (See below for detailed agendas). | | These 2 classes are designed for help desk specialists, technology | coordinators, service technicians, others who support Mac OS X | customers, and anyone interested in becoming certified as an Apple | Certified Help Desk Specialist (ACHDS) and/or an Apple Certified | Technical Coordinator (ACTC). | | Those who complete these classes will come away with a much higher level | of technical knowledge to help educators integrate technology throughout | the educational program in the schools they serve. | | Below is the basic information for both of these classes. Please feel | free to sign up for one or both of these classes. The cost per | participant is $1000 for each class. | | Typical pricing for these classes: | Mac OS X Support Essentials v10.4 - Public: $1,500, Education: $1,350, | Mac OS X Server Essentials v10.4 - Public: $2,000, Education: $1,800 | | | Both classes will be hosted in the Technology Classroom at our | Marshalltown AEA 267 building at 909 S. 12th St., Marshalltown. | | ____________________________________________________________ | Mac OS X Support Essentials v10.4 | 9:00AM to 4:00 PM | Technology Classroom | AEA 267 - Marshalltown | Aug. 9-11, 2006 | Fee: $1000 | ____________________________________________________________ | Mac OS X Server Essentials v10.4 | 9:00AM to 4:00 PM | Technology Classroom | AEA 267 - Marshalltown | Aug. 14-17, 2006 | Fee: $1000 | ____________________________________________________________ | | To register for these classes : | | 1) Go to https://register.aea267.k12.ia.us/ | | 2) In the Search field type in the word Essentials and hit Return. | | 3) Both classes will be listed, so click on the SIGN-UP button to the | right of the one you want to register for, and follow the instructions. | | You may use a VISA, MasterCard, check, or a school purchase order. | | Purchase orders will be invoiced on July 1, 2006 and must be made | payable to AEA 267. | | Registration deadline is June 30, 2006. | | ** Remember, participation in each class is limited to 16 people registered. | | If you have further questions about these classes, contact Eric Doyle, | AEA 267 Technology Consultant, at [EMAIL PROTECTED], or by phone | at (641) 844-2493. | ____________________________________________________________ | CLASS DESCRIPTIONS: | | Mac OS X Support Essentials v10.4 | Aug. 9-11, 2006 | | Course Description | Mac OS X Support Essentials is a three-day, hands-on course that | provides an intensive and in-depth exploration of troubleshooting on Mac | OS X. This course is designed to give you a tour of the breadth of | functionality of Mac OS X and the best methods for effectively | supporting users of Mac OS X systems. The course is a combination of | lectures and hands-on case study exercises that provide practical | real-world experience. | | Who should attend? | This class is for help desk specialists, technical coordinators, service | technicians, and others who support Mac OS X customers. This audience | could include technical support personnel in businesses that use Mac OS | X systems for general productivity or creative design, service | technicians who support Mac OS X customers, and technical coordinators | or power users who manage networks of Mac OS X systems for their | organization—such as teachers and technology specialists who manage | classroom networks or computer | | Prerequisites | Students should have the following prerequisite knowledge prior to | attending this course: | | * Basic Mac OS X knowledge | * Basic troubleshooting experience | | Agenda | Chapter 1 | Introduction | Overview of topics covered in the course and a summary of the | certification program. | | Chapter 2 | Installation | Mac OS X installation process and common user issues and troubleshooting | techniques regarding installation. | | Chapter 3 | User Accounts | Creating user accounts for multiple users on Mac OS X and | troubleshooting common account problems. | | Chapter 4 | File Systems | The Mac OS X file system, including formatting of disk drives, the file | system layout and how files are managed on Mac OS X. | | Chapter 5 | Permissions | The user and group permissions model as applied in Mac OS X. | | Chapter 6 | Application Environments | The differences between native, BSD, Java and Classic applications | running on Mac OS X. | | Chapter 7 | Command-Line Interface | Using the Terminal application to run BSD commands to accomplish simple | administration tasks. | | Chapter 8 | Network Configuration and Troubleshooting | Configuring Mac OS X workstations for networking, and troubleshooting | common networking issues. | | Chapter 9 | Accessing Network Services | Using Mac OS X to access network services, including file, mail and web | servers, as well as basic directory services. | Understanding common issues when accessing networking services. | | Chapter 10 | Providing Network Services | Using Mac OS X to provide network services. Sharing files using AFP, | SMB, FTP, and HTTP. Securing services using the Mac OS X firewall. | | Chapter 11 | Peripherals | How peripherals are supported in Mac OS X, with an emphasis on USB, | FireWire, and Bluetooth buses. | | Chapter 12 | Printing | Configuring and troubleshoot printing on Mac OS X. | | Chapter 13 | Startup Sequence | Understand and troubleshooting the different stages of the Mac OS X | startup sequence. | | Chapter 14 | Troubleshooting | Using the troubleshooting flowchart and the various resources and | practices to troubleshoot workstation problems. Using the skills learned | in the course to troubleshoot specific equipment requirements on a | computer “broken” by the instructor. | | | | | _____________________________________________________________ | Mac OS X Server Essentials v10.4 | Aug. 14-17, 2006 | | Course Description | Mac OS X Server Essentials is a four-day course designed to give | technical coordinators and entry-level system administrators the skills, | tools, and knowledge to implement and maintain a Mac OS X Server-based | system. Students will learn how to install and configure Mac OS X Server | to provide network-based services, such as file sharing, authentication, | and printing. Tools for efficiently managing and deploying Mac OS X are | also covered. The course is a combination of lectures and hands-on case | study exercises that provide practical real-world experience. | | Who should attend? | This class is for help desk specialists, technical coordinators, and | entry-level system administrators who are tasked with implementing and | maintaining Mac OS X Server–based systems. | | Prerequisites | Students should have the following prerequisite knowledge prior to | attending this course: | | * Understanding of Mac OS X | * Experience with Mac OS X in a network environment | * Basic troubleshooting or Mac OS X Support Essentials v10.4 | | | Course Outline | Chapter 1 | Introduction | Overview of topics covered in the course, and a summary of the | certification program. | | Chapter 2 | Installation and Configuration | Installation, initial configuration, server administration tools, and | troubleshooting installation issues. | | Chapter 3 | Network Services | Configuring and troubleshooting DHCP, DNS, and Software Update services. | | Chapter 4 | Gateway Services | Gateway Setup Assistant, configuring and troubleshooting Firewalls, NAT, | and VPN. | | Chapter 5 | Authentication and Authorization | Creating and administering accounts, controlling access (ACLs), and | troubleshooting. | | Chapter 6 | Open Directory | Configuring Open Directory, single sign-on, backing up directory data, | troubleshooting Open Directory. Introduction to Kerberos. | | Chapter 7 | Print Services | Configuring and managing the print service and troubleshooting print | service issues. | | Chapter 8 | File Services | Configuring and troubleshooting Apple File Service, share points for | Windows users, NFS, network mounts, and FTP; | case sensitivity issues. | | Chapter 9 | Account Management | Managed accounts, preference management, managed network browsing, | mobile accounts, troubleshooting account management. | | Chapter 10 | Deployment Solutions | Deployment issues, configuring and troubleshooting NetBoot/Network | Install, creating and delivering custom | packages, deploying and updating with Apple Remote Desktop. | | Chapter 11 | Problem Solving Challenge | A hands-on exercise to verify what you have learned. | -- | Eric Doyle | Technology Consultant | AEA 267 | Marshalltown Region | 909 S. 12th St. | Marshalltown, IA 50158 | (641) 844-2493 | --- | [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] | |
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