Ola Lista Recebi essa mensagem do(a) atendente que me ajudou através do suporte online da HP. Como solicitei ajuda à lista, a maioria deve saber q tive problemas com instalaçao/atualizaçao de drivers da minha maquina. Fiquei positivamente impressionado com a eficiência, delicadeza e presteza do atendente. Após receber um email com toda a transcricão da conversa, acabo de receber este (que repasso) com etapas fundamentais e orientações devidamente organizadas pelo atendente. Repasso pra mostrar como foi e recomendar (espero q nao precisem) caso tenham problemas. Aproveito pra passar, atraves dos links nas mensagens, uns sites pra download de drivers.
mensagem abaixo: Um abraço Ney Pacheco _______________________________________________________________ Dear Ney , I am Summer from HP Chat Support Team following up on our recent interaction.From the issue description I understand that you are having problem with the formatting the hard drive of the notebook. I request you to perform the following steps for formatting the hard drive of the notebook. CAUTION: This procedure formats the hard drive and erases all data on the drive. After performing these steps,ll 3rd party applications will need to be reinstalled. Back up all data from the hard drive as all data will be deleted from the drive during the process. Do not interrupt the following process or unplug the AC adapter until the process is complete. 1. Connect the notebook to external power and turn on the notebook. 2. Immediately insert the OS CD into the notebook. 3. Reboot the notebook. 4. Windows setup screen will be displayed. Wait while the setup loads the appropriate drivers. 5. On the next screen (Welcome screen) press the Enter key to continue. 6. Accept the End User License Agreement on the next screen by pressing F8 key. 7. On the next screen, press Esc key to install a fresh copy of the operating system. 8. Highlight the partition where the Windows operating system is installed and press the D key to delete the partition. 9. Press the Enter key to delete the partition. 10. Press the L key to delete the partition. 11. Press the Enter key to setup Windows in the unpartitioned space. 12. Accept the default partition size or type a new one (in MegaBytes) into the entry field and then press the Enter Key to create the partition. 13. Press the Enter key to setup Windows on the new partition. 14. Choose the <Quick> or standard formatting option and then press Enter. Setup display a progress screen while partition is formatted. When setup has completed the partition, it begins copying the files. After Windows configuration is initialized, Setup displays a notice to reboot the computer. 15. Press the Enter key to reboot. 16. Once the Windows reboots, you must complete the Windows Out-Of-Box-Experience(OOBE). 17. Reload all the applications and drivers using the Driver Recovery CD included with the notebook and also all the software you wish to install. 18. Reload any third party software The second issue is about the USB ports,please follow these steps for better performance of USB: This utility will test 3 parts of the USB. 1. System Software (OS) Support. 2. System Hardware Support. 3. USB driver support. You can download the utility from the following web site: http://www.usb.org/about/shopping_bag/ After you visit the above web site, click on the link " USB evaluation utility " to download the utility. Please note these web links for the drivers to resolve the issue. Audio driver: ftp://ftp.compaq.com/pub/softpaq/sp23001-23500/SP23455.exe Video driver: ftp://ftp.compaq.com/pub/softpaq/sp23001-23500/SP23134.exe And ftp://ftp.compaq.com/pub/softpaq/sp23001-23500/SP23136.exe Modem driver: ftp://ftp.compaq.com/pub/softpaq/sp22501-23000/SP22978.exe Network card driver: ftp://ftp.compaq.com/pub/softpaq/sp22501-23000/SP22645.exe Memory Card reader drivers : ftp://ftp.hp.com/pub/softpaq/sp29501-30000/sp29788.exe Easy Access button software: ftp://ftp.compaq.com/pub/softpaq/sp23501-24000/SP23614.exe Wireless Driver : ftp://ftp.hp.com/pub/softpaq/sp28501-29000/sp28537.exe Notebook Utility: ftp://ftp.compaq.com/pub/softpaq/sp27501-28000/SP27720.exe (or) ftp://ftp.hp.com/pub/softlib/software3/COL1991/ob-22772-1/SP27720.exe SP27719.exe Here are the chipset drivers for your model of notebook : ftp://www.uli.com.tw/driver/Integrated213.zip NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site. If the issue persists, please contact us by visiting the following Web site. We will be glad to assist you further. http://welcome.hp.com/country/us/en/contact/chat_1.html or http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-006&h_lang=en&h_cc=us&h_product=18703&h_clie nt=S-A-R163-2&h_page=hpcom&lang=en&cc=us We are available 24hrs a day, 7 days a week to serve you. Note: Please do not reply to this email. Regards, Summer, HP Total Care -- Abraço,
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Ney Pacheco Ajudando um amigo a divulgar seu site. Visite http://www.minimidia.com.br/ e divulgue o seu site também!
