JOB PROFILE
Providing and facilitating the delivery of responsive and reliable
technical solutions and information to our major customers.
Solving complex level of problems, involving broad, in-depth product
knowledge or in-depth product speciality redirected the Customer
Service Support (CSS) or escalated by the EMEA subsidiaries.
Providing solutions that satisfy the company's mainly German
customers which will involve handling difficult situations (complaint
handling, sensitive customer, mission critical support)
Building customer and partner loyalty through customer orientation,
responsiveness and accountability.
Working in an international environment and collaborate with your
team to provide high level support
REQUIREMENTS
Degree (IT Graduate) or adequate technical background (MCSE/MCSD,
other key IT certificates)
Knowledge in at least one of the following: Operating Systems
(Microsoft or Other); Messaging Systems or Database Systems
Strong working knowledge of English and German (verbal and written)
Communication skills in international environment
Willingness to improve technical skills and language skills
Service orientation, Action oriented and Problem Solving
JOB HIGHLIGHTS
In-depth training.
Exposure to Microsoft technologies.
Developing product knowledge well above the average Administrator.
Attractive Benefits
