JOB DESCRIPTION FORM Position: Computer Support Specialist Description of the Position and its Responsibilities The Computer Support Specialist position is a member of the Technology Office of the Competence Center of the Group. . Job Responsibilities: End User Support ü First level of assistance in case of hardware or software malfunctioning ü Diagnosing hardware and software problems and communicating any event to UPA Technology Center Italy or to UniCredit Global Information Services ü Answering users inquiries providing face-to-face, telephone or on-line support regarding computer software and hardware operation ü Set up of equipment (PCs, peripherals, audio/video equipment, telecommunication equipment) for employee use, performing or ensuring proper installation of cable, operating systems and appropriate software ü Connecting users to network and providing training in using the facilities Routine Maintenance ü Installing/configur ing computers, network adapters, printers following design or installation specification ü Collaborates with logistics for maintaining the inventory of hardware supplies ü Ensures repairs/upgrades/ maintenance of hardware inventory directly or through third parties pre-approved by UPA Technology ü Contact person for network and telecommunication issues Infrastructure Support ü Building and installing cables ü Maintaining record of problems, remedial action taken and installation activities Attributes ü Troubleshooting determines causes of operating errors and deciding what to do about it ü Quality control analysis conducts tests and inspections of products, services or processes to evaluate quality or performance ü Problem sensitivity informs when something is wrong or is likely to be wrong ü Communication skills, verbal and written ü Usual working language is Italian but it is not mandatory, however advance knowledge of English is required ü Methodical, technical aptitude, persistent, patient and tolerant, problem solving skills Cei interesati sunt invitati sa aplice pe adresa [EMAIL PROTECTED], cu mentionarea jobului pentru care au aplicat! Pozitia este de entry level asadar si salariul oferit la inceput este in jurul a 350 de euro net program full time!
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