Female Passengers Say They’re Targeted By TSA

February 3, 2012 8:12 AM

http://dfw.cbslocal.com/2012/02/03/female-passengers-say-theyre-targeted-by-tsa/#comments

2/13/2012 update: This story has led to new legislation being introduced in the 
U.S. Senate.  Click here for that part of the story.

DALLAS (CBSDFW.COM) - Women passengers complain that TSA agents are targeting 
them for extra screening.

The Transportation Security Administration has a policy to randomly select 
people for extra screening, but some female passengers are complaining. They 
believe there is nothing “random” about the way they were picked.

A Dallas woman says TSA agents repeatedly asked her to step back into a body 
scanning machine at DFW International Airport. “I feel like I was totally 
exposed,” said Ellen Terrell, who is a wife and mother.  “They wanted a nice 
good look.”

When Ellen Terrell and her husband, Charlie, flew out of DFW Airport several 
months ago, Terrell says she was surprised by a question a female TSA agent 
asked her. “She says to me, ‘Do you play tennis?’ And I said, ‘Why?’ She said, 
‘You just have such a cute figure.’”

Terrell says she walked into the body scanner which creates an image that a TSA 
agent in another room reviews. Terrell says she tried to leave, but the female 
agent stopped her. “She says, ‘Wait, we didn’t get it,’” recalls Terrell, who 
claims the TSA agent sent her back a second time and even a third. But that 
wasn’t good enough.

After the third time, Terrell says even the agent seemed frustrated with her 
co-workers in the other room. “She’s talking into her microphone and she says, 
‘Guys, it is not blurry, I’m letting her go. Come on out.’”

When TSA agents do a pat down on a traveler, only female agents are allowed to 
touch female passengers. But the TSA allows male agents to view the images of 
female passengers.

Ellen and Charlie Terrell are convinced that the extra screenings were 
unnecessary, possibly even voyeuristic. “I think it’s sexual harassment if 
you’re run through there a third or fourth time,“ responded Texas State 
Representative Lon Burnam of Fort Worth. “And this is not the first time I have 
heard about it,” said Burnam, who adds that a number of his constituents have 
voiced concerns about privacy.

CBS 11 News dug through more than 500 records of TSA complaints and found a 
pattern of women who believe that there was nothing random about the way they 
were selected for extra screening. TSA redacted the names of the passengers who 
complained, but here are quotations from several complaints.

        • “I feel I was targeted by the TSA employee to go through the 
see-you-naked machine because I am a semi-attractive female.”
        • “The screener appeared to enjoy the process of picking someone rather 
than doing true random screening. I felt this was inappropriate. A woman behind 
me was also “randomly selected.”
        • “TSA staff ‘trolling’ the lines looking for people to pull out was 
unprofessional.”
        • “After that, I saw him going to the private room where x-rays are, to 
speak to the guy on that room.”
        • “I know he went to that room to see my naked body through the machine 
with the other guy.”
        • “When I looked around, I saw that there were only women that were 
“told” to go through this machine. There were no men.”
        • “Maklng American citizens unwilling victims of a peep show by TSA 
employees using full body imaging devices is an over-the-top invasion of 
privacy to which I strenuously object.”

CBS 11 News first contacted the TSA in mid-January to request a one-on-one 
interview on camera. A TSA spokesperson told us that no one was available for 
that kind of interview. The TSA held a news conference the following week. 
“Privacy issues is the main point,” said Amy Williams, Federal Security 
Director for Dallas Love Field.

At the news conference, the TSA announced that DFW and Love Field airports now 
have all-new scanning machines. The updated technology shows a only a 
generic-body outline which highlights potential threats. “With the old 
technology, we had to have an image room that was separate from the equipment,” 
says Williams. The older scanners, which create more detailed individual x-ray 
like images, are still used in 39 airports across the country.

“It just makes me wonder what’s going on. Are they doing this all over the 
country? They’re missing their focus,” said Charlie Terrell.

“You just feel like your privacy has been violated,” says Ellen Terrell.

Ellen Terrell told CBS 11 News that she did not file a complaint because she 
did not realize that she had that option. Passengers may not be aware that they 
also can opt out of the scanner by requesting a  pat-down screening instead.

The TSA provided CBS 11 News with the following statement in response to our 
investigation.

“TSA does not profile passengers. All of our millimeter wave technology units 
including those in Dallas have been upgraded with additional privacy 
enhancements that no longer display passenger-specific images. Even prior to 
this upgrade, officers reviewing the images were located in a separate room and 
would have never seen the passenger being screened. To further ensure passenger 
privacy and anonymity, a privacy filter was applied to blur all images. The 
technology remains optional to all passengers.” — Kristin Lee, Assistant 
Administrator, Office of Strategic Communications & Public Affairs, 
Transportation Security Administration

A TSA spokesperson told CBS 11 News that it is not protocol to send a passenger 
back into a scanner more than once. He said the agency takes all complaints 
seriously and urges consumers to file complaints if they have a problem. He 
said airports store video of checkpoints for at least 30 days and complaints 
filed within that timeframe may be reviewed using the video. He added that 
passengers can notify a TSA supervisor on location to make a complain


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Just because i'm near the punchbowl doesn't mean I'm also drinking from it.

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