On Fri, Apr 24, 2015 at 04:16:28PM -0400, Tony Sebro wrote: > Hi, all. > > As you know, the Inkscape Committee approved and Conservancy booked a > flight for Jabier from Madrid to attend LGM 2015. His flight is > scheduled to depart tomorrow. We're now facing an issue where an > inconsistency between his name on the ticket and his name on his > passport may prevent him from traveling. There's a possibility that we > will need to pay a ticket re-issuing fee or buy another ticket in order > for him to travel; to do so, we would need the Inkscape Committee's > approval. See below for details. > > *** > > Jabier's full name (as he provided to us, and as printed on his > passport) is "Francisco Javier Arraiza Cenoz". I booked the ticket via > Orbitz back in March; the Orbitz reservation displays Jabier's full name > as "FRANCISCO JAVIERARRAIZA CENOZ" (they ignored the space between the > middle two names). Jabier expressed concern about the discrepancy, so > Karen spent a few hours in March on the phone with Orbitz and the two > airlines on the itinerary (Delta and KLM). She finally received > confirmation from an Orbitz sales rep that Jabier should be able to > travel on the ticket as-is[1]. > > Today, Jabier printed out his boarding pass; the name on the boarding > pass is "FRANCISCO CENOZ". He called KLM (airline operator of the first > leg of the itinerary) to confirm that he'd be able to travel under that > name; the KLM agent told him no. I spent a few hours on the phone with > Orbitz trying to work out a solution. According to Orbitz, it's up to > the Delta ticketing agent at the airport to make a "judgment call" as to > whether to let Jabier on the plane or not. > > I spent another hour fighting with Delta about it; Delta claims that > Orbitz didn't pass along the right information and didn't properly > populate the secure flight passenger information. So, I'm about to call > Orbitz again.
$%^&# airlines. > *Either way:* barring any new information from Delta, KLM, or Orbitz, > we advise Jabier to get to the airport early tomorrow to ask the Delta > ticketing agent at the airport to a) honor the ticket under the printed > name, and b) instruct KLM to do the same. If they refuse, we'd have to > consider the option of buying a new ticket in order for Jabier to travel. > > As of right now, there is another, similar itinerary available for > $720.70 that would get Jabier into Toronto at the same time of his > original itinerary, and would have him return to Madrid two hours later > on May 3rd. That price may change by tomorrow. Is the Inkscape > Committee willing to approve this additional expense (+/- $100 or so), > should it be necessary? Please advise. If you approve the additional > expense, then we'd instruct Jabier to contact us in the event that he's > unable to travel on the original ticket, and we'd book a new itinerary > on the spot. +1 vote from me. > Thanks. -Tony > > [1] I brought this earlier conversation up with Orbitz today; they're > going to conduct an investigation. But, the investigation will not be > resolved in time to affect Jabier's travel. > > -- > Tony Sebro, General Counsel, Software Freedom Conservancy > +1-212-461-3245 x11 > [email protected] > www.sfconservancy.org > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.12 (GNU/Linux) > > iQEcBAEBAgAGBQJVOqScAAoJELVK3KckMFSETwQH/RC+yfmHdRnfMTnv+kixzdu/ > 67rLE2O7J0Q+v4Lpay/iWlgTuvxAhFWV70BeauC0VrofzmZgPP3yFF6gdx2EQUUc > CgKqu6hhxpNm+MH4DGsB2oxZnNO7Xf+IALDMm/PEI6eu7JInNUzKoTFfUdI8pF0b > EMvkayA/UHPgPO3lWhIiUVGByj9YU38tc5qcQ3PNa9jmmi/ae0tAuN8EYU6CM1r/ > +5OMugf5t3Iee8qq2pzd0ZXP5FdYf8hs/k0bmlaB/YFoPlINY2h+GU/A3Dh784q+ > xUfLZEefdKbv2sYo3TDvJ1lgCmVz2keKIZ6U5+UA8RY4LZABDuk4fb2jrrheBcw= > =rDeE > -----END PGP SIGNATURE----- ------------------------------------------------------------------------------ One dashboard for servers and applications across Physical-Virtual-Cloud Widest out-of-the-box monitoring support with 50+ applications Performance metrics, stats and reports that give you Actionable Insights Deep dive visibility with transaction tracing using APM Insight. http://ad.doubleclick.net/ddm/clk/290420510;117567292;y _______________________________________________ Inkscape-board mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/inkscape-board
