Em quarta-feira, 5 de outubro de 2016, às 10:33:37 CEST, John C. Turnbull escreveu: > Thiago, it seems you have taken my comments as a personal attack on you and > you have responded (naturally) in a defensive way. > > Well, I tried to make it very clear from my opening sentence that this was > *not* a personal attack on you (or anyone else for that matter). In fact, I > *thought* I made it obvious how much I am aware and appreciative of your > own massive and positive contributions to Qt in general.
Hello John, That was not the intention. I did not understand it as a personal attack nor did I mean to attack you for saying it either. I totally understand your position and I hope you understand my frankness. > But I think the key point here that perhaps you are missing is that for me > and I suspect for many "customers", Qt is a commercial product and a > support contract that we pay for. I see the entity that I am paying that > money to as "The Qt Company". Whether or not the Qt *project* is "open > source" is neither here nor there in the context of one business paying > another for a product and support. Indeed, you may feel that, but that discussion is between you and The Qt Company, maybe between you and a consulting company you may have hired for a project. I am not in that discussion and cannot comment about it. But the bug reports in https://bugreports.qt.io are part of the Qt Project, the open source side of it (just like this mailing list, actually). If you report issues via the professional support contract, you get a different person, dedicated to commercial customers, to look into your issue. They have an SLA to respond to all your queries within a certain amount of time. They also do try to reproduce your problem and come up with testcases. As an open source developer, I only see the resulting testcase. That helps me greatly, because the testcase is something I can almost immediately run, confirm the issue, and fix, all within a couple of hours. Or I can confirm it's not a bug and close the issue. Now, I can't confirm the other Qt modules have the same success story, I can only speak for myself and my modules. > So, please, understand that I am not in any way even trying to be critical > of *you* and, on the contrary, I'm actually singing your praises! No offence taken, don't worry. -- Thiago Macieira - thiago.macieira (AT) intel.com Software Architect - Intel Open Source Technology Center _______________________________________________ Interest mailing list Interest@qt-project.org http://lists.qt-project.org/mailman/listinfo/interest