(Sorry for the late reply...on a plane all afternoon)

On 2/4/2018 10:44 AM, Thiago Macieira wrote:
On Sunday, 4 February 2018 09:32:24 PST Bob Hood wrote:
Has anybody else had problems with this?Might I be doing something incorrectly?
What OS is that?

As Boudewjin points out, it is OS X.  The customer points out that the Windows version works correctly.

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