> -----Original Message----- > From: Interest <interest-boun...@qt-project.org> On Behalf Of Roland > Hughes > [...] > The way our "support" was explained to me by our boss was this (it might be > different for every negotiation): > > "If we have trouble with installation of the development software, > configuration of the development environment or cross compiling for the > target system we can call and get help right away. If we find a bug we have to > file a bug report and get in the queue with everyone else."
That's not true (unless "everyone else" means all people with the same support level). The people in Qt support will also try to directly provide you with a patch and/or workaround, if possible. Also the internal development teams in the Qt Company will prioritize bugs coming from commercial customers. That's why it's actually advised to file a bug through Qt Support, or at least inform Qt Support that you filed a bug in JIRA if you are a commercial customer. https://www.qt.io/qt-support/ Kai -- Kai Köhne, Senior Manager R&D | The Qt Company The Qt Company GmbH, Erich-Thilo-Str. 10, D-12489 Berlin Geschäftsführer: Mika Pälsi, Juha Varelius, Mika Harjuaho. Sitz der Gesellschaft: Berlin, Registergericht: Amtsgericht Charlottenburg, HRB 144331 B _______________________________________________ Interest mailing list Interest@qt-project.org https://lists.qt-project.org/listinfo/interest
