How about tying the e-mail address for the "Errors-to:" and "Sender's address" fields to an e-mail address obtained by Dartware at the time of the purchase of an InterMapper license?
If Dartware is not offering support for the users of the demo versions of the software, then perhaps a support requirement would be to enter an e-mail address in those fields at the time of activation. The e-mail address would not be required to activate the product: only the license key would be needed for that. But, to get support from Dartware, a proper e-mail address (perhaps the recipient of the license key e-mail) would have to be configured in the fields above. InterMapper could be configured such that a new (unconfigured) copy would have mail preferences set to [EMAIL PROTECTED] (which works on Linux and Mac OS X, but not Classic). A message at the time of the first run could be sent to this address with directions on configuring it for the proper e-mail address to obtain support. Thanks, Mark - Mark C. Persiko, Network Engineer - IT Division, Boulder Valley School District - [EMAIL PROTECTED] -----Original Message----- From: Richard E. Brown [mailto:[EMAIL PROTECTED] Sent: Monday, June 02, 2003 7:23 AM To: [EMAIL PROTECTED] Subject: Default "Sender address" and "Errors to" fields for InterMapper? Folks: We're getting many tech support requests from people whose e-mail notifications aren't working. The problem frequently turns out to be that they aren't filling in the "Senders address" field in the preferences. Apparently, their mail host is refusing to relay mail with a blank "From:" field. And since they haven't filled in the "Errors-to:" field either, they aren't getting notifications of the failures. I'm reluctant to declare these fields to be mandatory - they're the first bit of configuration that people would *have* to fill in to make InterMapper go. So the question: Is there a sensible default for each of these fields? Is there a value that a new (unconfigured) copy of InterMapper can set there that will work in virtually all circumstances? Thanks! Rich Brown [EMAIL PROTECTED] Dartware, LLC http://www.dartware.com 10 Buck Road, PO Box 130 Telephone: 603-643-2268 Hanover, NH 03755-0130 USA Fax: 603-643-2289 ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED] ____________________________________________________________________ List archives: http://www.mail-archive.com/intermapper-talk%40list.dartware.com/ To unsubscribe: send email to: [EMAIL PROTECTED]
