We currently have a map with failed systems that have been acknowledged, and
the indicator is blue with a check mark.
Unless each Help Desk member uses the Intermapper Client and uses the Comment
section, there is no mechanism in the web version for them to acknowledge a
downed system and record an incident ID that is assigned to the problem by the
Help Desk software.
It would be nice if the "Device Status" web page could include an Acknowledge
button if the status is not Ok. If the user is authorized to do so, the owner
of the incident could acknowledge the problem as well as have the opportunity
to record an incident ID in a form. If an incident ID is recorded, the
incident ID could appear at the top or near the Ack field of the Device Status
page such as:
Device Status
Name: BA-J110-CS02
DNS Name: ba-j110-cs02.admin.georgianc.on.ca.
Address: 192.168.36.12
Status: DOWN
Ack: (sberube, 192.168.195.254)
Incident #: 2010-ABC1234
Probe: Ping/Echo
Up Time: n/a
Availability: 0.0 % (of 1 hour, 22 minutes, 52 seconds)
Packet Loss: 100 % (of 3 total attempts)
Short-term Packet Loss: 0.0 % (of 3 last attempts)
Recent Loss: 498 pkts at Jul 26, 09:23:28
Response time:
n/a<http://bainterm01.georgianc.on.ca:8080/g4823ced9/device/zzzzzVzzzId/n/a>
msec
Recent Outages:
08/11 23:39:34: DOWN for 10 minutes, 21 seconds
07/29 23:17:39: DOWN for 1 hour, 49 minutes
07/29 19:59:34: DOWN for 1 hour, 55 minutes
07/29 19:53:35: DOWN for 51 seconds
06/17 10:53:25: DOWN for 21 days, 4 hours
06/16 10:58:19: DOWN for 23 hours, 40 minutes
06/15 10:54:43: DOWN for 23 hours, 23 minutes
06/12 10:58:09: DOWN for 2 days, 23 hours
06/11 11:02:05: DOWN for 40 minutes, 21 seconds
06/10 11:04:32: DOWN for 23 hours, 7 minutes
Last updated Jul 26, 10:46:05; interval: 30 seconds
Once the incident is unacknowledged the incident number would be erased and the
Incident line would not appear on the Device Status screen, similar to the Ack
field.
Randy Baker
Network Security Technician
Georgian College, Barrie, Ontario
Georgian - Recognized as one of Canada's "Greenest Employers" (Earth Day 2010)
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