NETWORK ENGINEER CONTRACT POSITION 12+ MONTHS
Contractor Work Location : 600-700 Mountain Avenue Murray Hill , NJ USA PAY RATE: Fair Market Value Job Description : Title: Multivendor Support – Engineer Preference is for these individuals to work at MURRAY HILL, NJ OR LISLE, ILLINOIS LOCATIONS. PART TIME HOURS ONLY. AMOUNT OF HOURS NEEDED PER WEEK MAY VARY. Most critical must have skills include: NetKit - ACP550, ACP50 include expertise on Telematics Pads TP3,4,8Cognitronics - CX3000 & CX4000, CX1000 & MCIAS Aastra Auto Call Distributor systemuReach - CSF and Oryx systems Comverse - Access NP Voicemail systemDCX - Alpha Hosts, R&N ScannerApplied Innovations (Kentrox): AI198, AI232, AI296, AIremote, AppliedView Position Description:Provide remote technical support and periodic on-site support for non-Alcatel-Lucent products. This position requires a high degree of technical expertise in Service Provider/Telco data & voice network environment. Engineers will strive to exceed customer expectations. Responsibilities:• Responsible for resolving incoming customer service calls for the product supported. Ensure that outages are restored and cases are brought to proper closure within customer agreed Service Levels. • Receive, prioritize, and monitor escalated service requests and work the service requests until they are satisfactorily resolved.• Visit customer sites as required to provide solutions to issues that can not be resolved remotely.• Maintain the call-tracking database with required information as customer service requests are handled. Updates of the call-tracking database are to be completed before the end of the workday. Ensure all open tickets are up-to-date. • Using available hardware, engage in problem recreation to confirm or nullify actual customer issues. Document the results of problem recreation in the call-tracking database or in an authored solution.• Fill in as needed for other support engineers.• Train other engineers on supported products• Required to work a 7x24x365 schedule with rotating off-hour coverage. Some travel required: less than 5%.• Facilitates Client meetings to review service requests and support performance. Qualifications:• Prior work experience with supported product in a Service Provider/Telco environment or with the Original Equipment Manufacturer • Communication and network problem solving skills required.• Ability to travel• Possess professional, customer-oriented phone skills &&&&&&&&&&&&&& Mani Srinivasan [email protected] 510-512-8069 408-373-1977 cell --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/international-sap-projects?hl=en -~----------~----~----~----~------~----~------~--~---
