*Role: Network Voice Engineer* *Location: San Antonio, TX*
*Job Type: CTH(Contract To Hire)* *Duration: 6 Months* * * Experience Required: 6+ years * * *JOB DESCRIPTION:* *Mandatory Skills:* • At least 2 years of experience in configuration, deployment, testing, maintenance, monitoring and administering Aspect products including UIP 7, ALM, and Lyrical • At least 2 years of experience in supporting Aspect infrastructure including TMS, DCPs and TAs. • At least 2 years of experience supporting these applications for a 500+ contact center • At least 2 years of experience in support of SIP Protocol • Experience with administering services, adds, moves and changes. • Experience upgrading, testing, platform. • Experience working with all levels of the client management team. • Experience in usability testing. *Preferred Skills:* • Bachelor’s degree in Information Systems, Computer Science, or related field • Experience with Aspect integration with Cisco ICM and Workforce Mgmt systems • Knowledge of ITIL Service Management processes and tools Job Duties/Responsibilities: • Using generally accepted methodologies and tools, troubleshoot issues up to and including opening cases with Aspect, following through and documenting solutions. • With assistance/support and some instruction patch and upgrade said platforms/applications as needed or as found by field notices to assure environment is kept up to date. • Partner with team to monitor and maintain the systems to achieve 99.99% availability. • With assistance/support and some instruction administer application configurations in support of business requirements. Thanks & Regards Pankaj Kumar Technical Recruiter |Saviance Technologies| *Metuchen, New Jersey*<http://en.wikipedia.org/wiki/Metuchen,_New_Jersey> Email: [email protected] Direct: 732-218-7542 Gtalk: *[email protected]* <[email protected]> www.saviance.com [image: cid:[email protected]] <http://www.saviance.com/index> [image: inc] [image: http://www.nynjmsdc.org/../images/national.gif] [image: cid:[email protected]] -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/groups/opt_out.
