please reply back with updated resume to my email *[email protected]*<[email protected]>
* Job Title : SAP CRM Techno-Functional Location : *Cleveland, OH*.* * Required:-* Following is the brief CRM landscape • Interaction Center | Territory Management | Organizational Management | Account Hierarchy • BW Extractors | Custom WDA UI e.g. Time Entry – once approved - “service confirmations” - sent to the ADP (US & CAN) for payroll processing via the PTA System | There are custom developments Interfaces: • Active Data Repository – Access Database – activity data – Inbound to CRM – activities created in CRM • Customer Database – Customer Master Data – Inbound to CRM – Account Hierarchy • Sales Force Automation – Customer Master Data – Outbound Interface – Predefined Frequency • ADP (US & CAN) – Employee Data – Inbound to CRM The candidate should have the following skills: • Experience in managing resources (remotely for offshore), prioritizing work, coordinating efforts across multiple teams / areas • Incident resolution and enhancement implementation experience (including all phases of the SDLC). • Experience in Production Support utilizing ITIL practices for Incident, Change and Problem Management – preferably with SAP Service Desk • Work directly with clients at all levels to guide complex projects and develop innovative solutions Key Responsibilities: • Apply strong knowledge of the business processes for designing, developing, fixing and testing • Provide techno-functional support for SAP CRM 7.0 • Modify, test and validate system configuration. Provide Root Cause Analysis report. • Prepare detailed functional specifications for development activities including reports, interfaces, conversions, enhancements, and forms • Build and execute unit testing, integration and regression testing (build test cases, perform tests, and make changes to configuration or processes based on results) • Provide functional support for master data governance, and master data troubleshooting • Create or modify procedures to solve complex problems considering technology capacity and limitations, operation times and form of desired results • Conduct knowledge transfer sessions and prepare documentations, including sharing best practices • Conduct knowledge sharing sessions with other members including offshore members • Document and control all changes made to productions systems via change control process * Desired*:- 6-8+ Years of IT experience. Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment Good communication and team collaboration skills Regards, Tushant Jain SysMind LLC Address: 38 Washington Road, Princeton Junction, NJ-08550 Email: [email protected] Office: 609 897 9670 x 2184 Gtalk: [email protected]**** -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/groups/opt_out.
