Hi There,


Hope you are doing great!



Below is the position of *Sr. ATG Business System Analyst* -*Schaumburg, IL*.
Kindly go through the job description and let me know if you would be
interested in this position.






*Sr. ATG Business System Analyst / L3       (Enterprise Repair, Portal,
WLAN, ATG and EMS skill set) Duration: 6 Months Location of Requirement:
Schaumburg, Illinois, US.     *






*Required Technical Skill Set    Enterprise Repair, Portal, WLAN,
ATG,EMS       No of Requirements    1       Desired Experience Range
8-10 Years       *
*Must-Have*    Functional knowledge on Repair systems, Requirement
Analysis, SDLC phases, ATG knowledge, pricing, estimation

*Responsibility of / Expectations from the Role*

·         Point of contact for customers/partners/associates with questions
or comments regarding Enterprise Repair; also support Customer Care Portal
(MLM, WLAN Management administration), Support Portal, ATG, EMS

·         Collaborate with SMEs from other areas of the business on
determining service offerings and updates to existing systems

·         Develop business case/justification for new functionality

·         Write requirements for new application functionality or
modifications to existing functions

·         Develop/update workflows

·         Develop/update processes

·         Point of contact with IT for Enterprise Repair for any issues,
testing, approvals, questions, clarifications

·         Review and approve specs for changes, new development

·         Write test plans; execute test plans

·         Escalation resource for troubleshoot issues with User
registration, User setup, Authentication, Std RMA, Advance Exchange,
Advance Exchange Accessory Order, On Demand Reports, WebSupport, DFW, Sears
RMA, Sears Parts Order, batch RMA interface issues, Software
entitlement/Downloads, etc.

·         Provide documentation, including messaging, user guides, email
text, etc., for internal/external audiences

·         Provide training and application demos: internal and external
users

·         Administrative activities such as adding T&M pricing, setting
EOSL flag, special customer setup, translations (Advance exchange)







Thanks and Regards,

Suresh Dabla



*Business Integra Inc,*

6600 Rockledge Dr, Suite # 100, Bethesda MD 20817,

Ph: *301-474-9600 Ext 101* | Fax: 301-474-9651 | EFax: 301-560-8182

Email: [email protected]

www.businessintegra.com

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