Hi There,
Hope you are doing great, Kindly Let me know if You are interested in this position. *Service Now Process Consultant* *Location: West Des Moines, IA* *Duration: 12 Months* *Description:* Relevant Experience & Experience Required: 3-5 Years of Service Now Experience. Overall 8+ years of experience and ITIL V3.0 Certified Technical/Functional Skills : Service Now Configuration, *Roles & Responsibilities* • At least have 3-5 years of ServiceNow experience. • Should be ITIL certified. • In-depth understanding of SN processes. Be able to lead discussions around these with multiple client teams. • Enable process change /provide recommendations for the same as needed. • In depth knowledge of service requests and ITSM processes. • Be able to provide guidance for future state definition of service requests/ ITSM processes. • Experience with implementing ITSM solutions for major ITIL processes. Including process assessments and system understanding. • Lead and help gather process / service request requirements and translate those to technical ServiceNow requirements. • Create functional and technical requirement deliverables and be able to engage appropriate team members for reviews /sign-offs. • Collaborate with tech lead and review technical designs to make sure it meets all the process/service request requirements. • Should have experience with CMDB data mapping. • Should be able to provide insight into impacts to related systems / processes. • Conducts analysis and profiling of systems, requests etc to determine impacts to scope/requirements. • Will be the liaison ,supports and co-ordinates UAT activities. • Provides support to tech lead to ensure that the QA /UAT activities are happening as expected. • Should have experience working on Agile project methodology. • Interview process /service request owner to identify process /service request requirements. • Supports the QA lead in development of test data, provides information needed for QA activities. Regards, Suresh Dabla *Business Integra Inc,* 6600 Rockledge Dr, Suite # 100, Bethesda MD 20817, Ph: *301-474-9600 Ext 101* | Fax: 301-474-9651 | EFax: 301-560-8182 Email: [email protected] www.businessintegra.com A WBE | DBE/MBE Corporation 8(a) | CMMI Level 3 | ISO 9001-2008 | GSA Schedule 70 -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
