Hi,

Currently, I am recruiting candidates for one of my requirement as
mentioned below. If you have a matching profile, please send me the updated
resume along with contact details at the earliest.



*Job Title*

Lead Salesforce BA

*Project Location*

TX-Texas/Houston

*Duration*

6 months /Contract


*Skills Required and Job Description:*



*Job Description*

   - 8+ years of experience serving as a Salesforce Business Analyst, with *3+
   years* *of experience serving as a Lead Salesforce Business Analyst*
   - 3+ years of experience with *Service Cloud*
   - Has experience working with customer support organizations, preferably
   with a B2B business
   - Understands the KCS (knowledge centered support) model for customer
   support
   - Has worked on data migration projects into salesforce
   - Having wide-ranging experience, uses professional concepts and company
   objectives to resolve complex issues in creative and effective ways.
   - Works on complex issues where analysis of situations or data requires
   an in-depth evaluation of variable factors.
   - Exercises judgment in selecting methods, techniques and evaluation
   criteria for obtaining results.
   - Internal and external contacts often pertain to company plans and
   objectives.
   - Works on issues of diverse scope where analysis of situation or data
   requires evaluation of a variety of factors, including an understanding of
   current business trends.
   - Follows processes and operational policies in selecting methods and
   techniques for obtaining solutions.
   - Erroneous decisions or failure to achieve results will add to costs
   and may impact the short-term goals of the organization.

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