Please share resume for the below position at [email protected]
*Position:: Production Support Lead* *Location:: Philadelphia, PA* *Duration:: 6+ months* *Note:- GC/ Citizen only.* *Description :-* · Manage the day-to-day activities of a Pharmacy Home Delivery production support team. · Create and maintain shift schedules. · Troubleshoot application production issues. Respond to critical application outages or issues. · Drive to root cause and resolution. Provide on-call support for after-hours batch processes. · Partner with Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team. · Ensure that service level agreements are met. Generate metrics reports. Point of contact with client regarding day-today activities. · Interact with vendors and business partners. Manage and facilitate the prioritization of production break fix items and baseline activities. · Communicate the status* of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management.* *Experience required :-* · Team lead experience. · Unix, Java, SQL experience · Strong analysis skills · Problem solving skills · Experience in production support · Strong interpersonal and communications skills · Works well with a team · Able to work independently · Customer focused *Thanks and regards,* *Jyoti Budhwar* United Software Group Inc. 565 Metro Place S. Suite # 110 Dublin, OH 43017 Phone: 614-588-8586 Fax: 1-866-764-1148 Email : [email protected] Gtalk : Jyotibudhwar26 *http://www.usgrpinc.com <http://www.usgrpinc.com/>* -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
