*Hi,*
*This is Veerender, - Recruitment and Resources from SancroSoft USA Inc.* *We have an urgent requirement as follows: Please respond with resumes in MS-Word Format with the following details to [email protected] <[email protected]>* Full Name : Location : Contact Number : Email : Availability : Visa Status : *IVR Developer* *Location: Sunnyvale, CA* *Duration: 6+ months* *Rate: Open* *Job Description* *Role Description:* Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for our customers sales & support users to improve sales productivity and customer satisfaction. These business applications integrate with PBX, IVR, CTI, Call Recording and Reporting systems. In this role, you will be responsible for designing, developing, configuring and supporting IVR applications for all the business units. *Responsibilities:* - Develop, test and deploy IVR applications - Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs - Document high level functional and technical design specifications. - Advanced Problem solving skills to assess design alternatives and perform trade offs to determine designs or functionality that best meet customer needs. - Expert in troubleshooting and problem solving skills to resolve production incidents quickly or to develop quick IVR workarounds. - Coordinates resolution of highly complex software development issues that arise in production environments. - Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture. - Responsible for multiple applications with an ability to works on several projects simultaneously. - Technical ownership with a can-do attitude to proactively drive and deliver a project through all SDLC phases. *Minimum qualifications:* - BA/BS degree or equivalent practical experience - 5+ years of IVR development experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer. Cisco or Genesys is also ok. - Knowledge of Avaya Aura Experience Portal (AAEP) or Voice Portal Management System (VPMS) - Basic SQL skills and data analysis skills - Good communications skills to work with Business, apprehend their business needs, understand reported issues and communicate status *Preferred qualifications:* - Knowledge of Avaya Technologies like Avaya Application Enablement Services (AES), Avaya Communication Manager (CM) with SIP experience, CM6.3 is preferred - System Integration knowledge and experience with Sessions manager, SIP trunking and Toll-free number setup. - Experience in designing voice user interface and and call flows - Participation in several full life-cycle IVR projects (analyze, design, build, test, implement, tune, support) - Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action - Ability to deal with ambiguity and thrive in a rapidly changing business environment - Java, Tomcat and Eclipse IDE Knowledge Thanks & Regards, Veerender The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : 916-671-5579|| Fax: 916-200-0305 E-Mail : *[email protected]*|| <[email protected]%7C%7C> *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines,* nationwide* The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message. -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
