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Please share relevant matching profiles at the earliest. *Position: Support Analyst experienced with POS applications: Toshiba CHEC and Toshiba IBM4690* *Location: Cincinnati, OH* *Client: Kroger* *Interview process: Skype interview* *Need USC/GC only* Position Description: The Support Analyst is responsible for supporting an aggressive conversion of the new Toshiba Self-Checkout solution by supporting the hardware and software issues that are escalated to level 3 support. The Support Analyst performs many of these tasks independently and communicates with the appropriate teams to ensure that assignments are delivered with the highest of quality and in accordance to standards. The role includes analyzing defect trends and proposing new fixes to the Support Lead for a permanent fix provided by the vendor. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: · Support and maintain solutions utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. · Provide off-hours support (24 x 7). · Support the conversion rollout of the CHEC software and hardware. Ability to read log files to determine root cause with provided tools. · Partner with the appropriate teams and vendors to expedite issue resolution and manage to SLAs. · Establish priorities for enhancements/modifications of application. · Create technical support knowledge documents based on issues resolved in production. · Must be able to perform the essential functions of this position with or without reasonable accommodation. · Deliver high-quality solutions Requirements: · experience with POS applications, in particular Toshiba CHEC and Toshiba IBM4690 · 3-5 or more years’ experience in support role working on a highly aggressive schedule. · Proven communication and presentation skills to effectively communicate information to customers and to all levels within the organization. · Ability to interact well in a team environment. · Proven ability to work creatively and analytically in a problem-solving environment. · Good leadership skills · Can work with minimal supervision · Ability to determine methods and procedures on new projects with minimal guidance. · Knowledgeable of appropriate change/release management practices. · Must be able to perform the essential functions of this position with or without reasonable accommodation. Desired Skills: · IS related associate degree, or a bachelor's degree, or comparable work experience in an Information Systems position or related business position. · 4 - 6 years’ experience in adjacent technologies. Prior experience with project planning with medium size or medium level complexity projects -- Thanks & Regards *Harshit Mittal* Technical Recruiter 1700 Park St, Unit 212, and Naperville IL, 60563 Direct 408-709-1760 * 9653 Cell : 408-502-5132 *hars...@tresourceinc.com <hars...@tresourceinc.com>* -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
