Hi,


Urgent need for Technology Analyst | Infrastructure-Contact Center | IVR
Concepts in Redmond WA. Please share suitable resume for the same.



Job Title: Technology Analyst | Infrastructure-Contact Center | IVR Concepts

Work Location & Address: Redmond WA 98052

contract duration (in months)*  3



Job Details:



Must Have Skills (Top 3 technical skills only) *

1. 1.At least 5 years of experience in IVR design, call flow, UI, Rule
engine and Reporting.

2. 2.At least 7 years of experience in IVR development experience on
Genesys platform.



Nice to have skills (Top 2 only)

1. 1.Experience of Genesys cloud will be preferred

2. 2.Hands on Experience in Engineering and designing of ECR (Enhanced Call
Routing) and IVR (Interactive Voice Response) applications



Detailed Job Description:

Migration of existing IVR to Cloud.Migration of existing IVR to
Cloud.Migration of existing IVR to Cloud.Migration of existing IVR to Cloud



Desired years of experience*:

Above 5 years



Education/ Certifications (Required):

BE,Bachelors degree or foreign equivalent required. Will also consider one
year of relevant work exp



Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. 1.At least 5 years of experience in IVR design, call flow, UI, Rule
engine and Reporting.

2. 2.At least 7 years of experience in IVR development experience on
Genesys platform.



Thanks,



*Seema Singh*

*West Coast Consulting*

9233 Research Drive, Irvine, California 92618

Direct - *949 783* <650.%20270.%208392>* 6046*

Office – *949 743 0065 Ext 206*

Email: [email protected]

www.WestCoastLLC.com <http://www.westcoastllc.com/>

*[image: cid:[email protected]]*

Orange County’s Top 25 Fastest Growing Company!!!  - 2 years in a row

Deloitte’s Fastest 50 IT Company!

USC Minority Technology Company of the year!

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