Please share resume at dsaras...@judge.com asap
Hello, Please have a look at the below JD and let me know your interest for the same. *Job Title: Cisco Voice Engineer* *Location: Westerville, OH 43082(Prefer Local candidates)* *Type: 12+ months Contract* *Responsibilities:* *Need at least 9-10 years of experience candidate for this role* · Act as the final escalation point for incoming incidents from end users to resolve network and mission-critical system issues · Create and modify Call Flow diagrams, prepare design documents, and maintain project plans appropriately · Support contact center technologies including IVR, CTI, WFM, Call Routing · Configure, monitor, maintain, and support routers, Cisco switches and Palo Alto firewalls · Execute detailed implementation plan and review detailed documentation for installation, configuration, maintenance and support of telephony devices and commercial software · Act as an SME in Voice routing and traffic flows and difference platforms of Cisco voice infrastructure · Manage and support Cisco CUCM and install periodic updates to Cisco Contact Center as needed · Administer and support Microsoft Exchange (lync, cisco jabber, chat technologies · Plan, design and optimize telephony and video solutions · Help monitor and tune network for optimal performance · Provide detailed documentation for installation, configuration and maintenance of telephony devices and commercial software *Must have:* · Bachelor’s Degree Computer Science and CCNP preferred · 5+ years of experience in all aspects of network engineering · Previous experience managing telecom providers and supporting converged networks (Voice and Data) · Previous experience supporting call center ACS, IVR, CTI, call recording/reporting for contact center applications · Advanced knowledge of Cisco Call Manager and Cisco Unified Call Manager Express · Experience support CISCO IOS in enterprise environment · Call Routing Management experience (interaction routing designer, composer preferred) · Microsoft Protocol Management (DNS, DHCP, NTP, WINS) · Fluent with MS Office applications · Advanced knowledge of active directory, exchange, and PCI · 3+ years Voice administration · Excellent problem solving and communication skills Regards, *Deepak Saraswat, Recruiter, The Judge Group* Suite 100, 151 South Warner Road, Wayne, PA 19087 www.judge.com -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at https://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
