From: J Yunke <[EMAIL PROTECTED]> Date: May 6, 2004 9:18:57 PM PDT To: Sally Richards <[EMAIL PROTECTED]> Cc: Dave Farber <[EMAIL PROTECTED]>, [EMAIL PROTECTED], [EMAIL PROTECTED] Subject: Re: [IP] Citibank Security Update/spoof
Hi Sally, Dave, Dewayne --
I work for US Bank (www.usbank.com) and am one in a team of Java developers that constantly works on and supports our Retail Internet Banking offering. We have a fraud department that handles various Internet threats and takes it very seriously. Our development team is often tasked with digging up forensic information to help track people down who implement these "fishing" attacks. I have heard that we have been successful on some occasions (mostly domestic), and that several state/local/federal agencies have been quite responsive to our requests for help. It takes a lot of legwork, but it can be done.
I've never heard of our company brushing off such a concern from a customer, so I fear that you might not have reached the right "department" at CitiBank. Politics and bureaucracy might have sent you to people who literally don't care because they literally can't do anything about it. For a company as large as CitiBank to give you this type of experience is suspicious.
Without sounding too much like a commercial, I'd be happy to answer any questions you have about US Bank services. But in any case, I'm sorry to hear you experienced this. Some financial institutions will spend enormous amounts of money to deal with things like check fraud, whilst completely ignoring such a nefarious threat such as phishing.
Regards, Justin Yunke
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