Paul B. Henson wrote:
On Sun, 27 Jan 2008, a b wrote:
version breaks too many things. It's just not worth it. It's cheaper to
cough up $380 per year for Platinum support, call up Sun and have them
fix it.
Hah, call up Sun and *ask* them to fix it at best -- we pay a lot more than
$380/yr in service contracts and it's not like they ask how high when we
say jump ;)... Now maybe if you're a billion-dollar/yr customer it might be
a different story... Although to be fair after a little trouble getting
through first-tier support things are coming along on my open ipf
tickets.
What you need to do, to get something close to prompt service out of Sun
for Solaris
patches is to generate an "escalation". I don't know how you do that
from the customer
side but unless you file a P1 (or sometimes a P2) bug (ie your system
crashes), the
chances of your fix getting into a Solaris10 patch/update kind of
depends on the whims
of people if there are no escalations for the bug.
This isn't just an ipfilter thing, either... if a customer wants/expects
a patch, you need
to shout at engineering through the generation of escalations.
Darren
