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Let's go over this again, I did say the solution was recommended by ISS,
but completing a dirty Windows NT install does solve the problem if one
does not have the time to reformat the Hard Drive. I have witnessed the
problem with various versions of OEM releases of Windows NT. (i.e.
Gateway, Compaq, and DELL). For some reason those manufacturers modified
a couple of .dll extensions to account for specific hardware that may be
installed. The ole32.dll is used or referenced by some misc driver, and
when you install ISS RealSecure it is looking for such & such rev of
ole32.dll. I don't know the exact problem,
ISS can simply fix the issue by modifying the installation routine and
checking for the correct version of ole32.dll that is requires.
Reformatting the hard drive can potentially destroy any logging
information that detector has collected and was not able to send to the
console before the application died. The rule of thumb is never destroy
evidence unless you work for the government, have a paper shredder and
your name is Ollie North.
A couple of days ago, there were references on how to handle data and how
to remove it from a system prior to reformatting.
/m
"Toe, Cleo (ISSAtlanta)" <[EMAIL PROTECTED]>
03/29/00 06:14 AM
To: "Eng, Audra" <[EMAIL PROTECTED]>, "Cole, David (ISSWestCoast)"
<[EMAIL PROTECTED]>,
"Nguyen, Ann" <[EMAIL PROTECTED]>, "Christian, Brian (ISSCalifornia)"
<[EMAIL PROTECTED]>, "'[EMAIL PROTECTED]'"
<[EMAIL PROTECTED]>, "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>,
"'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>
cc: ISS Technical Support <[EMAIL PROTECTED]>
Subject: RE: Re: Realsecure Error in NT 4.0 - Illegal System DLL
relocatio n -
Ole32.dll -reply2
Hello Audra,
I have seen this problem several times. I have also noticed that I was
copied in the email but my email address was spelled wrong.
Well, for this issue, the relocation of the ole32.dll cannot be solved by
registering the DLL. I have tried to unregister it. Regsvr32 /u <dll_name>
and then register it anew without success. Rebooting the system does not
solve it either.
Reinstalling the WinNT OS did solve the issue. But, I will not recommend
the
solution provide in the email thread. It's better to reformat your HD and
proceed with a clean installation of NT. I have tried something here to
make
sure that the repair process was not efficient. I have created an ERD
using
the CLI <rdisk /s> and then I checked to see if this will have the OLE
dll.
After a *find* I did not find anything there. Disable all unnecessary
services for RealSecure and then install RealSecure. I have already dealt
with it with customer who tried the repair process and they ended up with
the same problem.
Cleo.
=======================================================
Cleophas A. Toe | Internet Security Systems
Tech. Support Engineer | Phone #: 678-443-6400
FTP://ftp.iss.net | Phone #: 888-447-4861
HTTP://www.iss.net |Fax #: 678-443-6485
Privacy Statement: http://www.iss.net/tech/support.php3
PGP Public Keys: http://www.iss.net/tech/sensitive.php3
Security through obscurity is counter-productive
Adaptive Network Security for the Enterprise
=======================================================
-----Original Message-----
From: Audra Eng [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, March 28, 2000 6:18 PM
To: [EMAIL PROTECTED]
Subject: Fwd: Re: Realsecure Error in NT 4.0 - Illegal System DLL
relocation - Ole32.dll -reply2
FYI.
>Delivered-To: [EMAIL PROTECTED]
>Delivered-To: [EMAIL PROTECTED]
>Delivered-To: [EMAIL PROTECTED]
>From: [EMAIL PROTECTED]
>To: [EMAIL PROTECTED]
>Cc: [EMAIL PROTECTED]
>Subject: Re: Realsecure Error in NT 4.0 - Illegal System DLL relocation -
>Ole32.dll
> -reply2
>X-Mailer: Lotus Notes Release 5.0.2b (Intl) 16 December 1999
>Date: Fri, 24 Mar 2000 14:19:36 -0800
>X-MIMETrack: Serialize by Router on Apollo/Predictive(Release 5.0.2c
>(Intl)|2 February
> 2000) at 03/24/2000 05:19:39 PM,
> Serialize complete at 03/24/2000 05:19:39 PM
>Sender: [EMAIL PROTECTED]
>X-Loop: issforum
>
>
>TO UNSUBSCRIBE: email "unsubscribe issforum" in the body of your message
to
>[EMAIL PROTECTED] Contact [EMAIL PROTECTED] for help with any
problems!
>---------------------------------------------------------------------------
-
>
>It appears that an old OLE32.dll Extension file is not interoperating
well
>with the ISS RealSecure 3.2 version..
>
>If this is an engine, you can reblast it correct?? If you can, do the
>following, do a dirty install of Windows NT 4.0, basically boot from a
>CD-ROM, Hit repair, then hit format NTFS, install the full bloated NT
4.0,
>then install Real Secure 3.2, after you have Real Secure 3.2, harden the
>box.
>
>It could be that the OLE32.dll driver is just finicky, and doesn't like
>being touched.. To bad... 'touch' is not a bad thing..
>
>/m
>
>
>
>
>[EMAIL PROTECTED]
>03/24/00 02:19 PM
>
>
> To: [EMAIL PROTECTED]
> cc:
> Subject: Re: Realsecure Error in NT 4.0 - Illegal System
> DLL relocation - Ole32.dll
>-reply
>
>
>Hi Mark.
>
>Yes. Same error !!!
>
>Regards,
>Rubens.
>
>
>[EMAIL PROTECTED]
>03/24/2000 07:32 PM GMT
>
>To: Rubens Caparica@Andersen Consulting
>cc: [EMAIL PROTECTED], [EMAIL PROTECTED]
>Subject: Re: Realsecure Error in NT 4.0 - Illegal System DLL relocation
-
> Ole32.dll -reply
>
>
>
>Hmm, interesting, Have you tried Windows NT Workstation for the
engine..??
>
>/mark
>
>
>
>
>[EMAIL PROTECTED]
>Sent by: [EMAIL PROTECTED]
>03/24/00 09:56 AM
>
>
> To: [EMAIL PROTECTED]
> cc: [EMAIL PROTECTED], [EMAIL PROTECTED]
> Subject: Realsecure Error in NT 4.0 - Illegal System DLL
>relocation - Ole32.dll
>
>
>
>TO UNSUBSCRIBE: email "unsubscribe issforum" in the body of your message
>to
>[EMAIL PROTECTED] Contact [EMAIL PROTECTED] for help with any
>problems!
>---------------------------------------------------------------------------
-
>
>Dear All;
>
>I have a problem installing Real Secure; and I hope you can help me to
>over
>come this problem.
>
>The configuration that I am using s/w and h/w as follow:
>
>HP LH SERVER 4, 1GB Ram, 200 Gb HD
>WinNT4 server and SP5 as recommended
>Real Secure 3.2.1 Network Engine
>Internet Explorer 5
>
>Management console is in other machine
>
>Problem:
>
>When I initiate the connection between the RealSecure Engine and the
>Realsecure
>Management Console, the follow error is shown in the RealSecure Engine
>machine
>NT error box:
>
>The system dll OLE32.DLL was relocated in memory. The application will
not
>run
>properly. Contact the vendor to get the new version of DLL.
>
>
>Can anybody help me ?
>
>Urgent help needed !!!!
>
>Thanks !!!!!
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
