Hey,

 

It seems as though there are a few things contributing to the timeout’s I have noticed while updating the Internet Scanner. Firstly renaming the scanner sensor name to all lower-case allowed the procedure to begin, however only one update installed and it continued to hang.

 

A work-around I discovered was to delete the later XPU’s presence from the issDaemon.policy file located on the scanner machine and re-apply one at a time, reboot the scanner and restart all services on the SiteProtector machine. This one XPU will now install, and each XPU requires that exhaustive procedure. The sensor history looks like:

 

[date]    Apply Update    Completed

[date]    Apply Update    Unknown

[date]    Apply Update    Completed

[date]    Apply Update    Unknown

 

If I don’t do this the two outcomes are an indefinite hang waiting for the remote machine to complete, or an error saying the remote machine already has the XPU installed (even though RealSecure doesn’t recognize this).

 

Anyone had the same problems? Any comments and suggestions are welcome.

 

-a

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