Hello Robert, We have received your support request. It has been logged as Incident #792702 and has been assigned to a Support Engineer. To check on the status of your incident or if you have not been contacted by your Support Engineer within 4 hours, please call 1-888-447-4861/(Outside the US: 404-236-2700), e-mail [EMAIL PROTECTED], or use ISS's True Blue Customer Portal. Reduce your wait time! Activate your True Blue Customer Portal account. You can create, track and update support incidents online via the Customer Support Center. This provides you with an easy to use method for monitoring the progress of support incidents. True Blue Customer Portal Log-in information: <https://www.iss.net/issEn/MYISS/login_help.jhtml> (Currently available in North America only) Please note: To ensure that ISS Technical Support is properly serving your request for assistance, please let us know the priority of your issue if you have not already done so. A copy of ISS Technical Support Policies and Procedures can be found at http://documents.iss.net/support_policy.pdf. Be sure to reference the incident number when contacting ISS Technical Support on this issue. Thank you, ================================================= Steve Ashworth Technical Support Associate Internet Security Systems: http://www.iss.net Phone: (404) 236-2700 or (888) 447-4861 Technical Support email: [EMAIL PROTECTED] PGP Public Keys http://www.iss.net/support/howto_encrypted_email.php Training http://www.iss.net/education/ Internet Security Systems Product Knowledgebase: http://www.iss.net/support/knowledgebase/ ------------------------------------------------------------------------ ------------------------------------------ ================================================= -----Original Message----- From: Ladziak, Robert [mailto:[EMAIL PROTECTED] Sent: Friday, January 23, 2004 7:56 AM To: ISS Technical Support Cc: Markiewicz, Pawel; [EMAIL PROTECTED] Subject: 792702 S2S agent for NT and 2000 problem with the recdir attribute control for Maintenance-6 polisy. Dear Support, We have a problem with the checker run on w2k and NT, not for all servers. We created our own Maintenance-6 as usr_Maintenance-6 (standard checks from Main-6 included) with the name of any attribute recdir for disk c:\\. It crashed with out S2S error log, but system generates error(see attached txt file). For some servers NT or W2K, also we use recdir %SYTEMDIR%, it crashes for some for some not. It happened after upgrade to Xpress 23 from 16. Do you know what can be a problem ? Pls. see attached log files with the trace log from checker run what was aborted. Regards, Robert Ladziak Internal Control / Quality Assurance Department Technology Control Unit _______________________________________________ ISSForum mailing list [EMAIL PROTECTED] TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo
