This
set of questions is oriented to the Desktop Controller, which controls all of
the RealSecure Desktop Protector agents (a.k.a. managed BlackIce
setup).
How can I validate what
the Account password is? The password is not stored in clear text anywhere
on the systems. If the original password has been lost then
technical support can assist with recovering your
password.
How do I change the
Account password for the Desktop Controller? (I know where to do this, but I
want to understand - if I change the password in the Desktop Controller
properties, where else do I need to change this password (e.g. in the
policies)? You
do not need to change it anywhere else. You can have multiple accounts
reporting to the same Desktop controller, however they have to be under a
different name. You cannot have two accounts with the same name and
different passwords. So if you want to use the same account then you do
need to be aware that any existing agent that was built to report to that
Desktop controller will not be able to, until you replace it with a new agent
build based on the changed password. Agent builds are created with
the first account name in the list. all other account names are their
for backwards compatibility with existing agents using an old
account.
If I change the (default)
account password for the Desktop Controller, do I have to rebuild and
re-install all of the agent installs of the Desktop Protector? Only if
you do not recall what the original password
was.
How \ where is the
password located in the desktop deployment package? Is it encrypted? Yes it is encrypted.
it is in the BlackICE.ini file.
How do I ensure that all
Desktop Protector Agents have the correct password to talk to the Desktop
Controller? They are
successfully heart beating in. if agents are not heart beating in when
they should then you need to investigate and determine if it is because of the
event password. Additional assistance is available from
support.
Do I need to enter the
Desktop Controller account password, somewhere in each of the policies?
Is this done automatically for me? You do not need to place it in policies. it
is 'baked' into the agent build when you create an
agent.
-Charles
