Brandon,
Usually this kind of message appears when you have more sensors
registered than your license allows. For example, if your license
allows one Network Sensor, but you actually have two registered. This
message can also appear if you removed your license, never added your
license, or have the RealSecureSiteProtectorWebserver serivce stopped
(which is the licensing service).
To see how many sensors SiteProtector thinks you have registered, go
to the Tools menu -> Manage Sensor Licenses -> Summary tab. The
Summary tab will show you how many Network Sensor licenses you have in
use, compared to how many you are licensed for. From here, you should
be able to see if the license is missing or if it thinks you have
extra sensors registered. If you get an error when you try to view it
and it will not let you view it, then your
RealSecureSiteProtectorWebserver service is probably stopped.
If the Summary tab shows that you have extra sensors registered, but
you don't know where that sensor is because you only see one sensor on
the sensor tab then it may have been a sensor that you registered and
ungrouped, but never unregistered. In other words, you wouldn't see
the sensor in a normal group, but because it's still registered it is
still taking up a license.
If you want to see what sensors you have registered, copy and paste
the below query into Query Analyzer and press F5 to run it (you may
want to ask your DBA if you need help with Query Analyzer).
----------
select HostIpAddress,SensorName,RoleName,
case when groupname is not null then groupname else 'Not In A Group'
end as NameOfGroup
from component
left outer join hosts on component.hostid=hosts.hostid
left outer join grouphostlinks on
grouphostlinks.hostid=component.hostid
left outer join groups on groups.groupid=grouphostlinks.groupid
left outer join role on component.roleid=role.roleid
where component.deleted=0
and (component.roleid=5 or component.roleid=7 or component.roleid=18
or component.roleid=20)
order by component.roleid
----------
This query will show you the IP, name, and group of all the registered
Network Sensors, Server Sensors, Third Party Modules, and legacy
Inline Appliances. If you see an extra sensor in there that you were
not expecting, you can make this sensor show up in a group in your
console by adding it as an Asset to one of your groups: right click
on a group and select "Add Host". You should then be able to see the
sensor on the Sensor tab. To unregister it, right click on the sensor
in the Sensor tab and select "Unregister Software".
If you run the above query and find that the number of sensors of a
certain type (in your case, Network Sensors) does not match the number
listed in the Tools -> Manage Sensor Licenses -> Summary tab, try
resetting your licenses. KBA #2258 explains how to reset your
licenses:
http://iss.custhelp.com/cgi-bin/iss.cfg/php/enduser/std_adp.php?p_faqid=2258
Please be sure to have a copy of your licenses before beginning, as
the KBA recommends.
On 6/16/05, Brandon Liew <[EMAIL PROTECTED]> wrote:
> Dear All,
>
> I encountered an error when i login to my site protector.
>
> 'Sensor,subsystem or application 'sensor-1' has exceeded device count
> by 1 unit(s) for a Realsecure network license. You are out of
> compliance.'
>
> As far i know the license of our network sensor going to expire end of the
> year
> Any idea?
>
> thanks
>
>
>
>
>
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