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https://issues.apache.org/jira/browse/AIRAVATA-2509?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16422751#comment-16422751
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Eroma edited comment on AIRAVATA-2509 at 7/18/18 6:10 PM:
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Reopening the issue as the account verification email still lands on spam and
Junk for some users. This was experienced with users who use their institute
emails mostly. Wondering whether this has anything to do with the specific
email client they user locally. One would be to research and findout how
exactly emails are filtereed as 'junk' or 'spam' but these clients.
Secondly, the email subject is 'Verify Your Email Account'. If we could have
user first name, last name and username ' Firstname Lastname (Username) Verify
Your Email Account in (gateway URL)' in the subject might be helpful. e.g.
"Eroma Abeysinghe (Eroma2018) Verify Your Email in https://seagrid.org";.
Another thing is that the sender is too generic. Its 'Airavata PHP Gateway
<[email protected]>'. It would be better if the exact gateway is mentioned.
Another observation: When emails are sent when role changes has a better title,
caption to the email. They are landing on inbox. They have title 'Your user
account (reroma2018) privileges changed!' with sender as 'Gateway Portal:
r-hpc.scigap.org <[email protected]>'
was (Author: eroma_a):
Reopening the issue as the account verification email still lands on spam and
Junk for some users. This was experienced with users who use their institute
emails mostly. Wondering whether this has anything to do with the specific
email client they user locally. One would be to research and findout how
exactly emails are filtereed as 'junk' or 'spam' but these clients.
Secondly, the email subject is 'Verify Your Email Account'. If we could have
user first name, last name and username ' Firstname Lastname (Username) Verify
Your Email Account' in the subject might be helpful.
> Account confirmation, password reset emails not making it to user
> -----------------------------------------------------------------
>
> Key: AIRAVATA-2509
> URL: https://issues.apache.org/jira/browse/AIRAVATA-2509
> Project: Airavata
> Issue Type: Bug
> Components: PGA PHP Web Gateway
> Reporter: Marcus Christie
> Assignee: Neeraj Lad
> Priority: Critical
> Labels: newbie
>
> Email confirmation emails (when creating an account) and password reset
> emails aren't always making it to users. There are at least a couple reasons
> for this:
> * the emails are getting flagged as spam and the user doesn't check the spam
> folder
> ** perhaps in some cases the emails never ever reach the user if they are
> marked as spam and stopped at the email server
> * the user mis-types their email address
> Possible fixes:
> * Can we find out what is causing emails to be flagged as spam? Is there a
> way to make the emails seem less "spammy"?
> ** See for example https://stackoverflow.com/a/396
> * Require that users type in their email address twice in order to confirm
> it. This should help prevent typos.
> * Can we determine if an email bounces back? This might be tricky since I
> think email bounce backs are asynchronous. Perhaps having the user confirm
> their email address is the best we can do.
> Workarounds:
> * use CILogon instead of account creation/password reset.
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