brocaar opened a new issue, #1504: URL: https://github.com/apache/answer/issues/1504
## Context I observe that users are often using the `[Post your answer]` as a reply to an answer, not understanding that this option is to answer a question. E.g. the following happens: * User creates new question * The question is answered, sometimes requesting for some more feedback if it does not solve the issue. * The user has feedback, but instead of using the `[Add comment]` option, he / she uses the `[Post your answer]` thinking it is to reply to the previous answer. I think the reason is because the Your Answer form is immediately displayed, where the `[Add comment]` option requires an additional click to show the form. Thus users are missing that they are using the wrong form. Examples: * https://support.chirpstack.io/questions/10010000000000877/device-no-longer-receives-multicast-payloads * https://support.chirpstack.io/questions/10010000000000872/chirpstack-does-not-receive-gateway-data ## Describe the solution you'd like Maybe an additional check should be added when the user of the question is the same as the user trying to press the `[Post your answer]`. Something like Only use this field to answer your own question. To reply to an answer please use the `[Add comment]` button. Alternatively, maybe it should be made a bit "harded" to self-answer a question. E.g. when the user of the question and the user trying to answer is the same, do not show the Your Answer form but add a Button to expand it + making the user aware that it should only be used to answer the question, not to reply. -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected] --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
