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https://issues.apache.org/jira/browse/CLOUDSTACK-3791?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=13719679#comment-13719679
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Nitin Mehta commented on CLOUDSTACK-3791:
-----------------------------------------

This has been fixed with commit e659328ff5e61dd503daf35452d65e91451d0905. I 
recommend you to build systemvm iso and clear the tags on XS so that they get 
propagated to the XS. Finally stop start the ssvm to get the new code with the 
fix.
BTW I was seeing this issue with GetStorageStatsCommand and not with download 
template. Download template works for me. 
In future please also attach the MS logs, DB and ssvm logs or any series of 
events you followed which could be helpful especially when filing a blocker :)
                
> Download Template Fails with NPE
> --------------------------------
>
>                 Key: CLOUDSTACK-3791
>                 URL: https://issues.apache.org/jira/browse/CLOUDSTACK-3791
>             Project: CloudStack
>          Issue Type: Bug
>      Security Level: Public(Anyone can view this level - this is the 
> default.) 
>          Components: Storage Controller
>    Affects Versions: 4.2.0
>            Reporter: John Burwell
>            Assignee: Nitin Mehta
>            Priority: Blocker
>
> When registering a template, the download fails with the following NPE from 
> the SSVM:
> 2013-07-24 17:26:31,364 DEBUG [agent.transport.Request] 
> (AgentManager-Handler-1:null) Seq 2-1900150803: Processing:  { Ans: , MgmtId: 
> 1, via: 2, Ver: v1, Flags: 10, 
> [{"com.cloud.agent.api.Answer":{"result":false,"details":"com.cloud.utils.exception.CloudRuntimeException:
>  GetRootDir for null failed due to java.lang.NullPointerException\n\tat 
> org.apache.cloudstack.storage.resource.NfsSecondaryStorageResource.getRootDir(NfsSecondaryStorageResource.java:1806)\n\tat
>  
> org.apache.cloudstack.storage.resource.NfsSecondaryStorageResource.execute(NfsSecondaryStorageResource.java:1560)\n\tat
>  
> org.apache.cloudstack.storage.resource.NfsSecondaryStorageResource.executeRequest(NfsSecondaryStorageResource.java:186)\n\tat
>  com.cloud.agent.Agent.processRequest(Agent.java:525)\n\tat 
> com.cloud.agent.Agent$AgentRequestHandler.doTask(Agent.java:852)\n\tat 
> com.cloud.utils.nio.Task.run(Task.java:83)\n\tat 
> java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1146)\n\tat
>  
> java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)\n\tat
>  java.lang.Thread.run(Thread.java:679)\n","wait":0}}] }
> Secondary storage is configured as NFS on devcloud 
> (nfs://192.168.56.15/opt/storage/secondary).  The following is the 
> information for the template being registered:
>     Name: CentOS 5.x
>     Description: CentOS 5.x
>     URL: http://bhaisaab.org/vms/cent.vhd
>     Zone: All Zones
>     Hypervisor: XenServer
>     Format: VHD
>     Extractable: false
>     Password Enabled: false
>     Dynamically Scalable: false
>     Public: true
>     Featured: false

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