[
https://issues.apache.org/jira/browse/GEOMETRY-133?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
]
Alex Herbert deleted GEOMETRY-133:
----------------------------------
> Information Technology Contribute
> ---------------------------------
>
> Key: GEOMETRY-133
> URL: https://issues.apache.org/jira/browse/GEOMETRY-133
> Project: Apache Commons Geometry
> Issue Type: Bug
> Reporter: Basia Burch
> Priority: Major
>
> Information technology (IT) has significantly affected many organizations.
> The dramatic growth of the Internet and telecommunications technologies
> offers various benefits to organizations. For instance it allows many
> supporting operations to be outsourced to countries like India, Singapore,
> Philippines and the like.
> Some IT products such as the Internet, Intranet, voice mail, e-mail, voice
> and video conferencing, groupware, Web services, and knowledge management can
> help organizations to provide faster, more efficient, and more complete
> services to the customers.
> Before discussing whether information technology contributes to
> organizational performance, let us define organizational performance.
> Although many researchers have tried to provide a clear definition of
> performance, there is still no universal definition t. In general,
> organizational performance refers to how well an organization is doing
> relative to a predetermined set of standards.
> For example, let us say, the company "ABC Logistics Inc." might define their
> performance in terms of quick response time, improve customer service, reduce
> error, improve data control, reduce paperwork, reduce manpower in terms of
> percentage as a goal for this year. If we want to see the role of IT in
> organizational performance for this company, we need to investigate how IT
> contributes to these performance indicators.
> I should confess that I have not done any serious extensive research to
> explore how IT contributes to organizational performance. However I have
> looked at the IT enabled activities of 2010 Baldrige Winners to explore the
> role of IT in organizational performance. For those who are not familiar with
> Baldrige award, let me give a quick summary about the award. The U.S.
> government established the Baldrige Award in 1987 to promote awareness of
> quality excellence; to recognize quality achievements of U.S. companies, and
> to publicize successful quality strategies. The dual goals of the Baldrige
> criteria are to improve value to customers, which results in marketplace
> success, and to improve overall financial and company performance to meet the
> needs of shareholders, owners, and other stakeholders.
> The National Institute of Standards and Technology(NIST) manages the award
> and it may be given each year in six categories such as manufacturing,
> service, small business, health care, education, and nonprofit organizations.
> The Award criteria classify performance into five major categories: customer
> evaluation of product and services, financial and market results, human
> resource results, supplier and partner performance, and organizational
> effectiveness results. Below shows the Information Technology enabled
> Activities of 2010 Baldrige Winners.
> MEDRAD: This Company develops, markets, and services medical devices that
> diagnose and treat disease. In this company, Customer Relationship Management
> (CRM) databases being used to understand the voice of customers. They use
> extensive IT networks to understand the voice of processes. They use Systems
> Applications and Products in Data Processing (SAP) to manage their daily
> operations. Also, MEDRAD utilizes SharePoint extranet capability to establish
> collaboration forums with key partners and outside organizations, including
> suppliers and OEMs. Databases and IT tools being used for collecting and
> transferring workforce knowledge.
> Freese and Nichols Inc: It is a water and wastewater engineering firm from
> Texas, US. Their majority of work was done by CAD and 3-D software. They use
> web-based software for project management, accounting and payroll functions;
> they use customer surveys to identify customer needs. They use databases to
> store all type of data including clients, staffs and projects. Employees
> working in multiple locations have laptops. Web, audio, and video
> conferencing, as well as chat and desktop sharing being used to support
> collaboration across all locations. Electronic newsletters being used to
> communicate organizational updates. Microsoft Outlook is being used for
> day-to-day communications.
> Studer Group: It is a healthcare consulting firm in the US. They use public
> websites and emails as one of the approaches to obtain information about
> customer. Also, they use Portal, VPN access, online expense reporting systems
> for Information Sharing.
> Montgomery County Public Schools (MCPS): They use electronic grade book,
> online assessment applications, and Web-based application for completion of
> the state Individualized Education (IEP) form; online student surveys and
> online Parent surveys to handle their day to day operations effectively.
> Similarly, a web-based system for human resource management and online access
> to MCPS curriculum guides being used help the students. Also, a Web-enabled
> solution being used for tracking and managing MCPS financial business
> functions
> K & M Management: This company operates two fast-casual restaurant in Texas,
> US. Real-Time dashboard being used for decision making and process
> management. Likewise, Website, e-mail, and phone communication being used to
> gather guest comments.
> Advocate Good Samaritan Hospital: This hospital uses various IT products
> including Network attached and wireless computers, Voice over Internet
> Protocol (VOIP) telecommunication devices Wi-Fi connections, a secure
> internet portal and secure hardware based business-to-business virtual
> private network computers. Microsoft Online Services being used for email
> communications. Also, Decision support tools/resources including electronic
> scorecards on the GSAM G2G intranet, the AHC data warehouse (CHIS), the
> Advocate Learning Exchange (AleX), Nursing Compass, Revenue Cycle Compass and
> AMS are being used for decision making and process management. Likewise,
> electronic medical record (EMR) system, e-ICU® technology, Centralized
> telemetry system and Electronic bed board information system being used to
> help patients. Also External GSAM website being used to provide patients,
> families, and the community the ability to find a doctor, research an
> illness, register for various health programs and screenings.
> *Check out this article: [https://complextime.com/]*
> If we look at the previous year awards recipients, we can see the IT role in
> organizational performance. For example, few awards recipients have used
> Online computer databases to find customer growth opportunities; paperless
> technology (EDI and electronic funds transfer) for customer communication;
> data warehouse to measure the performance of processes; appropriate software
> for SPC charts, process control charts, design of experiments, and Intranet;
> and VPN and Lotus Notes and e-mails for information sharing. Likewise, few
> recipients have used Real-Time dashboard and customized software for decision
> making and process management, Internet as communication medium and installed
> various software including payroll software; accounting software; production
> software to handle the processes effectively. Also, few used
> Dashboard/balanced scorecard for strategic planning, Internet/intranet for
> customer relations, and a centralized IT enterprise network (some of the
> components included EDI, paper, fax, intranet, e-mail, personal computer
> bedside workstations, and voice recognition) for better management and online
> training to employees.
> By looking at the IT enabled activities of Baldrige Winners, I would say
> Information Technology contributes to Organizational Performance. An
> effective IT system and various IT-related products can provide the
> infrastructure to facilitate information flow between processes; between
> people inside and outside of an organization; help organizations to automate
> more processes; provide more flexibility and several other benefits which can
> be closed to link to organizational performance. In summary IT can act as an
> enabler to improve organizational performance.
--
This message was sent by Atlassian Jira
(v8.3.4#803005)
