To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=107199
User floeff changed the following:
What |Old value |New value
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CC|'floeff,st,tora' |'floeff,sgauti,st,tora'
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------- Additional comments from [email protected] Tue Dec 15 11:34:33
+0000 2009 -------
Thanks for your input and suggestions, Peter! I suggest to continue the
discussion on the mailing list, as IssueTracker is not really the right place
for it to do - no threading and not so many people read it. ;-)
Nontheless, some thoughts of mine:
I'm always a little bit hesitant of giving out a contact address for the average
user. I know that lots of e-mails come in and how many resources they bind - I
really don't know who could answer users with their normal download problems
that mostly are not mirror-related. Looking at webmasters@, I think there is a
lot of stuff going on and Sophie (putting her in Cc now) has a lot of work with
these requests.
I personally will definitely be unable to either monitor or reply to these
individual requests, and as long as no one volunteers on doing so, I'm simply
hesitant of setting up a dedicated e-mail address.
Depending on what Sophie thinks (and I would totally accept if she's hesitant
due to the problems mentioned below) we can simply use webmaster@ and someone
monitors it. But again, it won't be me, I simply don't have any more resource
available for that. If Sophie is happy with that, she could also filter out
download-related resources and forward it to us, maybe to a new mailing list
(see below). However, I know she already has a lot of stuff to do, so that might
be no option. :-)
Regarding the internal communication, I'm happy to set up a private mailing list
like [email protected] where everyone can write to, but only some
people can read. This would work as internal communication for us with informing
the mirror team of updates, as well as a contact alias we can use for sensitive
information, problem reports etc.
If someone volunteers to reply to incoming user support mails, we can as well
use this list as contact address for end-users.
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