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https://issues.apache.org/jira/browse/SUREFIRE-1417?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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nicole wells updated SUREFIRE-1417:
-----------------------------------
    Description: 
The configurable nature of JIRA means that you can define an Issue Type 
according to your business needs - it's a customisable, generic element with a 
handful of useful Attributes that can also be building with additional Custom 
Fields. You can then extend it further by creating customised workflows to 
associate to the IssueType, but it does help to have a basic handle on what 
JIRA does out of the box.

Issues are what JIRA started with, as a flexible Issues manager in its early 
days. Tasks are simply a variation of the IssueType. There is also some simple 
two level hierarchy within vanilla [JIRA Tutorial 
PDF]https://mindmajix.com/jira-training that can see a Task decomposed into a 
number of discrete Sub-Tasks - that hierarchy becomes useful when doing things 
like capturing time at the Subtask level that you want to see rolled up to the 
parent Task. 

I've built + deployed a range of customised JIRA instances where those initial 
base IssueTypes have been modified for a range of business scenarios to make it 
a useful Business Process Management platform, with the support of custom 
workflows and screens - there's a lot you can achieve with it, but I'd start by 
taking a deeper look at the following resources:
What is an Issue
Configuring Workflow

  was:
The configurable nature of JIRA means that you can define an Issue Type 
according to your business needs - it's a customisable, generic element with a 
handful of useful Attributes that can also be building with additional Custom 
Fields. You can then extend it further by creating customised workflows to 
associate to the IssueType, but it does help to have a basic handle on what 
JIRA does out of the box.

Issues are what JIRA started with, as a flexible Issues manager in its early 
days. Tasks are simply a variation of the IssueType. There is also some simple 
two level hierarchy within vanilla [https://mindmajix.com/jira-training JIRA 
Tutorial PDF] that can see a Task decomposed into a number of discrete 
Sub-Tasks - that hierarchy becomes useful when doing things like capturing time 
at the Subtask level that you want to see rolled up to the parent Task. 

I've built + deployed a range of customised JIRA instances where those initial 
base IssueTypes have been modified for a range of business scenarios to make it 
a useful Business Process Management platform, with the support of custom 
workflows and screens - there's a lot you can achieve with it, but I'd start by 
taking a deeper look at the following resources:
What is an Issue
Configuring Workflow


> In JIRA, what is the difference between issues and tasks? What's the best way 
> to handle issues vs tasks?
> --------------------------------------------------------------------------------------------------------
>
>                 Key: SUREFIRE-1417
>                 URL: https://issues.apache.org/jira/browse/SUREFIRE-1417
>             Project: Maven Surefire
>          Issue Type: Bug
>          Components: documentation
>         Environment: windows
>            Reporter: nicole wells
>              Labels: windows
>
> The configurable nature of JIRA means that you can define an Issue Type 
> according to your business needs - it's a customisable, generic element with 
> a handful of useful Attributes that can also be building with additional 
> Custom Fields. You can then extend it further by creating customised 
> workflows to associate to the IssueType, but it does help to have a basic 
> handle on what JIRA does out of the box.
> Issues are what JIRA started with, as a flexible Issues manager in its early 
> days. Tasks are simply a variation of the IssueType. There is also some 
> simple two level hierarchy within vanilla [JIRA Tutorial 
> PDF]https://mindmajix.com/jira-training that can see a Task decomposed into a 
> number of discrete Sub-Tasks - that hierarchy becomes useful when doing 
> things like capturing time at the Subtask level that you want to see rolled 
> up to the parent Task. 
> I've built + deployed a range of customised JIRA instances where those 
> initial base IssueTypes have been modified for a range of business scenarios 
> to make it a useful Business Process Management platform, with the support of 
> custom workflows and screens - there's a lot you can achieve with it, but I'd 
> start by taking a deeper look at the following resources:
> What is an Issue
> Configuring Workflow



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