https://issues.apache.org/ooo/show_bug.cgi?id=124854
Rainer Bielefeld <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |CONFIRMED Summary|Make "File bug report" |Add "Feedgack" link as Help |option under help |item Ever confirmed|0 |1 --- Comment #4 from Rainer Bielefeld <[email protected]> --- There can't be any doubt that we urgently need improvement for feedback directly from AOO, Andrea Pescetti tells about the currently very uninviting way in Issue 124912. But that can't be done with a simple link to Bugzilla as a Help menu item: (a) for very many users BZ is MUCH too mysterious, they might not want to create a Bugzilla account and so on (b) Most users simply without some training or at least having read a short manual will not be able to do a useful bug report. We would get 5% more bug useful reports and 5 times as many completely useless reports, whining, help requests of users what are even unable to ask Google (see DUPs of Issue 119006!). So I recommend not to be too inviting for bug reports directly in BZ What we need is a Feedback Page similar too <http://www.libreoffice.org/get-help/feedback/> What leads users with short and pregnant hints to the feedback he wants to do: * Get Help * share a Like on Facebook * Follow AOO on Twitter * Report a bug * Join a mailing List in his language * Whatever else We should start a draft in Wiki or cwiki, we need the page before we add the Help Item. The "Report a Bug" invitation should have 4 text lines or so like "AOO has a public Bug tracking service ... every interested user ... great possibility to improve the software you use ..." and 3 Links: - I already have experience with bug tracking in Bugzilla directly to issues.apache.org/ - I am new here: Link to something similar to <https://wiki.openoffice.org/wiki/QA/HowToFileIssue#Principles> ... Preliminaries ... Reporting a New Bug - That's all to sophisticated for me, I want to tell my observations by email so that an expert can have a look -- Link To Bugzilla -- Link to "I want to learn more" Before we start to invite unexperienced users to report bugs we urgently need to improve our manuals. Currently we have information scattered on <http://qa.openoffice.org/issue_handling/pre_submission.html>, <http://www.openoffice.org/bugs/bug_writing_guidelines.html>, <http://wiki.openoffice.org/wiki/QA/HowToFileIssue> and may be somewhere else. If the infrastructure requirements are done the creation of the Help item will be simple. And in this contents please see my Comment 1 what would be an AOO built in alternative approach to the LibreOffice Bug report assistant. -- You are receiving this mail because: You are the assignee for the issue. You are watching all issue changes.
