https://bz.apache.org/ooo/show_bug.cgi?id=126699
orcmid <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |[email protected] Resolution|NOT_AN_ISSUE |--- Status|RESOLVED |UNCONFIRMED --- Comment #2 from orcmid <[email protected]> --- There are two questions here, one about a possible defect. 1. Why does crashing impact the profile? (And what is the registration business.) That is a technical and usability issue. It would be good to find out what it is. It would also be good to have more details. Especially since this is very different than the case where users become stuck in auto-recover loops that they can't get out of without resetting their profile. It is agreed that AOO is not responsible for the frequent crashing of the user's configuration. Likewise not responsible for the quality of the power to the PC, for example. Yet it does need to be understood why AOO is not resilient in the face of such situations. 2. The user asked how to back up the profile in a manner that would allow it to be recovered in the event that (1) occurs. That is an useful matter to address as well. QUESTIONS FOR @absaluk: a. I assume these dangerous crashes happen while Apache OpenOffice is open. Yes? You do not mention any problems with lost work or lost documents, just the lost profile. Is that accurate? b. When you set your options, do you have backup files made and/or use auto-recovery? c. Do you have QuickStarter running (under Options - OpenOffice - Memory)? BACKING UP THE PROFILE d. There is information on finding and backing up the profile on the Community Forum, <https://forum.openoffice.org/en/forum/> . The general procedure is as follows. Have QuickStarter off. (If it is on, turn it off in Tools/Options, close OpenOffice, and restart your system.) On the C: drive, find the Users folder. Have "File name extensions" and "Hidden items" enabled in your Windows Explorer view. In the Users folder, open the folder for your user account. Navigate through the (hidden but showing) "AppData" folder. Navigate through Roaming\OpenOffice\4\. If there is a .lock file there, delete it. The AppData\Roaming\OpenOffice\4\user\ folder is what you want to back up. It can be 50MB or more. I recommend putting a date on the backup and not letting one get too old. EXTRA CREDIT The next time that you restart after a crash, without opening OpenOffice, go look into you user account information for its AppData\Roaming\OpenOfice\4\ and see what there is, including any user folder. Is there a .lock file? Back up any user folder before you start OpenOffice. Let us know what you found. -- You are receiving this mail because: You are the assignee for the issue.
