https://bz.apache.org/ooo/show_bug.cgi?id=125744
orcmid <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |[email protected] --- Comment #5 from orcmid <[email protected]> --- (In reply to Vivien Ibiyemi from comment #4) > Hi, > I’ve been trying to reproduce this issue but I have not succeeded in > replicating the error. Not being able to reproduce the issue, I have also > tried to investigate cases where the Option Window is not displayed when the > user double clicks on the OO desktop icon. I observe some occasion when OO > does not present the Option window when the user double clicks on the OO > desktop icon. I’m not sure if the cases are by design but I have added the > information per adventure they will provide some clue for more investigation > or a decision on the status of the issue. [ ... ] > Tester’s evaluation: A few thoughts on my mind after the above attempt are: > There's a possibility that the user thinks that this issue could result in > actual loss of the user's document. Though the file recovery test that was > performed showed that OO recovers files correctly, I'm wondering if there > could be more possibilities to simulate erroneous removal of users' > documents that could force a recovery of lost document to fail apart from > what I have documented in this test. > > If user files are lost in the process of doing what the reporter of this > issue did, then apart from inconveniences of not displaying the full options > in the OO option window when the desktop icon is doubled clicked, this > occurrence might impact on the user's reliance on the quality of the OO > software. > > However, since this behavior was observed on a older version of the OO > software, and there are new versions without any user complaint on the same > issue, it might be that the issue cannot be reproduced on the newer OO > software. > > It will be quite useful if @ [email protected] can provide a step by step > information on how to replicate this issue. Providing Windows event log to > see if any strange behavior like a crash or any other abnormal behavior was > observed before this issue. Windows event log. Vivien, thank your for the meticulous and extensive analysis. Let me break it down to summarize. 1. When there has been a previous failure with a document in the ending of a previous session, the OpenOffice desktop shortcut (and the equivalent all-programs case for OpenOffice) on Windows, the application always opens the failure recovery dialog for the appropriate application (Writer, Calc, Impress, etc.). This is by design. The assumption is that any recovery needs to occur before any other document work is initiated. 2. Sometimes, the recovery process fails and it keeps coming up over and over, so the user is unable to get to the initial dashboard (what you call options) when opening OpenOffice. a. Reinstalling the software is not effective. Users attempt this regularly and it is rarely effective. For one thing, the user profile and any history are preserved from one install to the next. b. Resetting the user profile might help. This is an usually benign act and it often causes a stuck recovery condition to be removed. Users are often referred to https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426 for trying this. It would be useful to see if this works in the great scenarios that Vivien has devised. The recovery failure is significant enough to be separate from the umbrella of Issue 236869. Issue 126832 and Issue 126670 appear related though. -- You are receiving this mail because: You are the assignee for the issue.
