Please send resumes only to [EMAIL PROTECTED] Position: Support for BMC Remedy/ITSP Version 7 Upgrade
Location: HOPKINS, Minnesota Duration: 6 Months Rate: $40-42/hr Contractor Information Project Name : Support for BMC Remedy/ITSP Version 7 Upgrade Start Date: 10-1-2008 End Date: 3-1-2009 Detailed Description of Job Responsibilities (Tasks & Deliverables): The person will be responsible for supporting our current BMC Remedy/ITSP version 3 environment while our internal development team completes preparation and upgrades our environment to BMC Remedy/ITSM version 7. Support includes break/fix (application incident) resolution, data administration requests, documenting administration steps for future internal turnover, and to shrink our current support backlog to a minimum. The person must be a quick learner of Remedy technology, Remedy installation, GMI processes and GMI culture. They will be expected to show exceptional communication skills as they will interact with our global Remedy user community and be the frontline impression for our GMI Remedy team. Targeted Experience: 1. Minimum 2-3 years performing data administration and/or workflow development on Remedy IT Service Management application modules (Mandatory) o Incident Management, o Infrastructure Change Management, o Asset Management, o Service Request Management, o Service Level Management, o Foundation Elements (Master Data) module. Most desired is experience with Remedy ITSP application modules however, we will consider those who have experience with Remedy ITSM product line for same module areas. 2. Understanding IT Service Management & IT Infrastructure Library (ITIL) concepts. (Nice-to-have). 3. Understand how to search and report in Remedy/ARS environments, including tools such as: o Remedy Search by Example (Mandatory) o Remedy Advanced Search (Mandatory) o Remedy User Tool Macros (Mandatory) o Remedy User Tool Report System (Nice-to-have) o Use of a Microsoft Access against an Remedy/ARS datasource to produce reports (almost Mandatory) o Crystal Reports (Nice-to-have) o Business Objects Universes (Nice-to-have) o Business Objects Reporting (Nice-to-have) 4. Exposure to email and paging software. We use Telemon/Telalert. (Nice-to-have). Thanks & Regards, Lisa Valentine Account Manager Data Group Inc 732-734-5335 [EMAIL PROTECTED] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "IT provider" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.co.in/group/IT-provider?hl=en -~----------~----~----~----~------~----~------~--~---
