Please send resumes only to [EMAIL PROTECTED] Must have production support experience along with IVR support experience...
POSITION: IVR PRODUCTION SUPPORT ANALYST LOCATION: WARREN, NJ DURTION: LONGTERM RATE:$45/hr Job Responsibilities: X Provide level 1 troubleshooting for IVR related issues. X 24x7 IVR support. X Provide technical expertise in the planning, administration and operation of a large, multi-platform and highly networked computing environment. X Work on trouble tickets on a daily basis, analyzing the issue raised by Customers. X Monitor the performance of system hardware, network, and applications on daily basis. Required qualifications: X Hands on working knowledge of Nortel IVR. X Good command on PLSQL, Shell Script. X Hands on telephony/telecom knowledge with some prior work experience. X Good data networking and TCP/IP concepts. X Basic knowledge of Java and C. X System administration or power user skills with UNIX (Solaris8) X Hands on knowledge of T1 interfaces with Call center technology. X Superior analytical and problem resolution skills. X Effective communication skills. X Some Web Development experience Additional Skills (nice to have): X PeriPro X VoIP, CCXML, .Net X Nuance ABNF Grammar X Network troubleshooting X SQL query construction and optimization Thanks & Regards, Lisa Valentine Account Manager Data Group Inc 732-734-5335 [EMAIL PROTECTED] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "IT provider" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.co.in/group/IT-provider?hl=en -~----------~----~----~----~------~----~------~--~---
