Hello,

Greetings............

Let me know if you have any one for this immediately.............*

Location: Tampa, FL
Duration: 6 months
Rate: Open*

Level of certifications required, skill sets, number of each professional

Basic Avaya knowledge, VDNs, vectors, skills, etc.
Avaya CMS knowledge
Genesys CME - framework knowledge
Genesys IRD - able to create / debug a strategy
Genesys CCPulse
Verizon carrier knowledge basic TFN principles and TnT knowledge

Detailed list of duties and responsibilities, project scope, (exactly what
the persons job functions will be).

Developing and debugging new routing strategies
Configuring Genesys CME to support new routing strategy
Coordinating and detailing requirements for Avaya and Carrier work required
Attending daily / weekly status calls for multiple projects
Assisting QA and UAT testing efforts
Developing full regression test cases
Documentation for production support on new application / call routing
Assessing and developing Disaster Recovery
Documenting production support documentation
Projects
SCR2 - creating new Strategy, configuring CME, documenting build and
Avaya/carrier requirements
Milwaukee takedown - decommissioning site - CME/Avaya/Carrier cleanup
Teletech & IBM takedown - decommission site - CME/Avaya/Carrier cleanup +
revamp of strategy to remove throttle logic
SAM/Pega - on going support for new softphone application - being rolled out
in waves to multiple sites
Infodex - on going support and coordination to enable IServer load balancing
from Intervoices's MTCs
Assist with IT infrastructure changes
Site outages
DNS name changes
Server moves
upgrades
DR testing


-- 
Thanks and Regards,
SATYA
CAPS innovative Solutions Inc
Phone:408/212/0891 408-329-4051
Mailto: [email protected]
Website: http://capsinnovative.com

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